Jobs
>
Montréal

    Contact Center Configurator/Developer - Montréal, Canada - LGS, une Société IBM / an IBM Company

    LGS, une Société IBM / an IBM Company
    LGS, une Société IBM / an IBM Company Montréal, Canada

    1 day ago

    Default job background
    Technology / Internet
    Description
    At LGS, we strive to provide a workplace that values your professional growth. Our company culture fosters diversity and inclusivity, and we welcome talents from both local and international backgrounds.


    As a team member, you will play a crucial role in driving major projects that propel our clients' businesses forward and improve people's lives.

    You will be at the heart of collaborative large-scale digital transformation projects in both the public and private sectors.


    The IBM Client Innovation Centre Quebec (CIC), at LGS, employs professionals who collaborate on projects within technology practices, offering local and remote services.

    Our employees, regardless of their level of experience, are paired with a coach to support their professional growth. As part of IBM's global network, we have offices in Montreal, Gatineau, Rimouski, and Quebec City.

    The benefits of joining our team:

    Learn every day:
    access IBM's intellectual capital and trainings on a diverse range of cutting-edge technologies.


    • For your well-being: a group insurance bundle including telemedicine, a retirement savings plan with employer's contribution, access to IBM shares at discounted rates, and a wellness package

    To enjoy quality time:
    annual vacations, additional company days off and special life events leaves


    • To have fun with your colleagues: an active community and a social committee with regular activities to keep us all connected
    What you'll do


    • Translate clients' needs into specific application designs for contact center solutions.
    • Help clients design, develop, and implement contact center applications based on their specifications and business requirements.
    • Develop custom solutions that integrate and extend aspects of these solutions with artificial intelligence and process automation capabilities.
    • Apply standard processes, and techniques to design, develop, test, implement and support new and existing CCaaS solutions.
    • Conduct code reviews, perform unit testing, and ensure adherence to coding standards and best practices to deliver high-quality software solutions.
    • Troubleshoot and resolve technical issues, perform root cause analysis, and implement corrective actions to ensure system stability and performance.
    • Stay updated on industry trends, emerging technologies, and best practices in cloud contact center space, and actively contribute to continuous improvement initiatives.
    What It takes to succeed


    • 1 to 4 years of relevant experience

    Knowledge of programming language:
    Python, JavaScript, Java, C#


    • Understanding of the application development lifecycle (Waterfall, Agile Scrum)
    • Experience of custom CTI integrations on back-end systems such as CRM solutions
    • Understanding of contact center fundamentals such as provisioning system, agent group creation, virtual queues, etc. are an asset.
    • Contact center experience with Genesys Cloud, Nice, Amazon Connect, Five9 are an asset.
    • Good knowledge of integration with CRM, WFM/WFO and call recording solutions, e.g. Salesforce, Aspect and Verint, an asset.
    • Eager and willing to learn new CCaaS technologies.

    How you stand out:

    • Demonstrated leadership in supporting business and IT operations.
    • Curiosity to learn and build your Contact Center expertise.
    • Excellent interpersonal and results-oriented communication skills
    • Bilingualism in French and English, both written and spoken, as you will be collaborating with practitioners across Canada.
    • Hold a technical DEC, bachelor's degree in software development or in Business Administration with option in programming.
    #LI-VV1 #IBMJOBS #CICJOBS

    Be yourself at LGS


    LGS is committed to considering all qualified applicants without regard to ethnicity, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodiversity, age, veteran status or other characteristics.


    If you are not a Canadian permanent resident or citizen, please consult with your talent acquisition consultant as this role may require the use of technologies that are regulated by export sanctions.

  • Atlantis IT group

    System Center Configuration Manager

    5 days ago

    Atlantis IT group Montréal, Canada

    **Role: System Center Configuration Manager (SCCM)** · **Location: Montreal, QC - Onsite** · **Duration · - Long Term** · **Exp Required: 5+ Years.** · **Role and Responsibilities: -** · **Job Descriptions**: · System Center Configuration Manager (SCCM) Administrator/Server Admin ...

  • Leica Geosystems part of Hexagon

    Software Development Center Manager, Land Survey Software

    1 day ago

    Leica Geosystems part of Hexagon Montreal, Canada

    Software Development Center Manager, Land Survey SW · *This is a FULLY REMOTE position working with existing staff located in Montreal · When an entire city needs to be rendered into a 3D model in-flight, utilities buried deep under soil need to be uncovered, highly complex infra ...

  • Leica Geosystems part of Hexagon

    Software Development Center Manager, Land Survey Software

    1 day ago

    Leica Geosystems part of Hexagon Montreal, Canada

    Software Development Center Manager, Land Survey SW · *This is a FULLY REMOTE position working with existing staff located in Montreal · When an entire city needs to be rendered into a 3D model in-flight, utilities buried deep under soil need to be uncovered, highly complex i ...

  • Leica Geosystems part of Hexagon

    Software Development Center Manager, Land Survey Software

    1 day ago

    Leica Geosystems part of Hexagon Montreal, Canada

    Software Development Center Manager, Land Survey SW *This is a FULLY REMOTE position working with existing staff located in Montreal When an entire city needs to be rendered into a 3D model in-flight, utilities buried deep under soil need to be uncovered, highly complex infrastru ...

  • Leica Geosystems part of Hexagon

    Software Development Center Manager, Land Survey Software

    8 hours ago

    Leica Geosystems part of Hexagon Montréal, QC, Canada

    Software Development Center Manager, Land Survey SW*This is a FULLY REMOTE position working with existing staff located in MontrealWhen an entire city needs to be rendered into a 3D model in-flight, utilities buried deep under soil need to be uncovered, highly complex infrastruct ...

  • Vantage Data Centers

    Infrastructure Configuration and Vulnerability

    1 week ago

    Vantage Data Centers Montréal, Canada

    About Vantage Data Centers · Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. · Vantage Data Centers powers, cools, protects and connects ...

  • Google

    Data Center Technician, Technical Operations

    1 week ago

    Google Montréal, Canada

    **Minimum qualifications**: · - Diploma of College Studies in Computer Science or Electronics, or equivalent practical experience. · - Experience in operating systems and networking protocols. · - Security clearance from the Government of Canada for Protected B work sites. · - Ab ...

  • Amazon Data Services CAN, Inc.

    Gtnr. Projets de Construction, Aws Data Center

    1 day ago

    Amazon Data Services CAN, Inc. Montréal, Canada

    Qualifications de base · - Baccalauréat en ingénierie, génie électrique, gestion de construction ou dans une autre science de l'ingénierie, ou au moins 4 ans d'expérience de gestion de construction. · - Au moins 8 ans d'expérience de gestion de construction pour de grands projets ...

  • Google

    Data Center Hardware Operations Manager

    1 week ago

    Google Montréal, Canada

    **Minimum qualifications**: · - Bachelor's degree in a technical field or equivalent practical experience. · - 5 years of experience with managing technical teams, vendor or contract management, and service delivery. · - 5 years of experience in computing infrastructure, networki ...

  • Atlantis IT group

    SAP Fico Consultant

    5 days ago

    Atlantis IT group Montréal, Canada

    **SAP FICO Consultant** · **Montreal, QC** · **Long Term** · **Responsibilities**: · Minimum 10-15 years of experience in SAP Finance and Controlling. At least one end to end implementation experience to implement Finance and Controlling processes. Ability to lever Roll Outs/Supp ...

  • ALSTOM

    Icc Data Center Infrastructure Leader

    5 days ago

    ALSTOM Montréal, Canada

    Req ID:449478 · Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated syste ...

  • Atlantis IT group

    SAP Fi Co Consultant

    5 days ago

    Atlantis IT group Montréal, Canada

    Canadian citizen and PR holder will get privilege over others. · Please make sure you have at least 10-15 years of years of experience not less than that. · **Job decriptions** · Minimum 10-15 years of experience in SAP Finance and Controlling · At least one end to end implementa ...

  • Atlantis IT group

    SAP Fico Consultant

    5 days ago

    Atlantis IT group Montréal, Canada

    **Role: SAP FICO Consultant** · **Location**:Montral, QC** · **Duration · - Long Term** · Minimum 10-15 years of experience in SAP Finance and Controlling · At least one end to end implementation experience to implement Finance and Controlling processes. · Ability to lever Roll O ...

  • Vantage Data Centers

    Spécialiste Principal Des Systèmes de Sécurité

    5 days ago

    Vantage Data Centers Montréal, Canada

    À PROPOS DE VANTAGE DATA CENTERS · Vantage s'engage à être un lieu de travail d'inclusion, d'équité, de respect et d'acceptation. Nous célébrons la diversité et cherchons intentionnellement des occasions d'apprendre des expériences de chacun. · Vantage Data Centers alimente, refr ...

  • Tesla

    Gestionnaire de Centre de Contact

    1 week ago

    Tesla Montréal, Canada

    Tesla participates in the E-Verify Program · What to Expect · - Le gestionnaire de centre de contact est responsable de la génération de revenus, des résultats et de l'expérience client à travers ses centres d'appels en Amérique du Nord. Le gestionnaire de centre de contact recru ...

  • Inoria

    Administration Specialist

    1 week ago

    Inoria Montréal, Canada

    Inoria (formerly Quovim C3) is the North American partner of choice actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey thro ...

  • Collège Ahuntsic

    en Informatique

    1 week ago

    Collège Ahuntsic Montréal, Canada

    Titre d'emploi: · - en informatique- Numéro de référence: · - SP Catégorie d'emploi: · - Technologies de l'information (Informatique) et multimédia- Direction: · - Direction des technologies de l'information- Service: · - Direction adjointe - Micro-informatique et projets- Nom d ...

  • Vantage Data Centers

    Mechanical Design Intern

    1 week ago

    Vantage Data Centers Montréal, Canada

    About Vantage Data Centers · Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. · Vantage Data Centers powers, cools, protects and connects ...

  • CGI

    Functional Analyst Dynamics 365

    5 days ago

    CGI Montréal, Canada

    CGI has implemented a global call center and is in need of an expert functional analyst to assist with configuring the Dynamics 365 Omnichannel tool. · **Insights you can act on** · While technology is at the heart of our clients' digital transformation, we understand that people ...

  • McGill University

    Analyst

    5 days ago

    McGill University Montréal, Canada

    Please refer to the · job aid for instructions on how to apply. · POSITION CONTEXT · Contribute to the development and support of the IT Systems to ensure that they meet the current and future needs of the stakeholders and users' community. · Primary Responsibilities: · - Support ...