Operations Supervisor - Brampton, Canada - Metro Supply Chain

Metro Supply Chain

Verified Company

Brampton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOIN OUR TEAM

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world's fastest growing and most recognizable organizations.

We advance our customers' business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive.

Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

JOB SUMMARY

Responsible for overseeing and planning loadouts, communicating with drivers, customers (internal and external), dispatch, and assisting with deliveries and escalations.

Work within a Team of Supervisors to support the Delivery Teams and Dispatch as needed and analyze, report, present, and continuously work towards improving all driver's KPI metrics and performance.

Provide outstanding customer service to drivers, clients, and customers.

Shift:
Tuesday to Saturday

Time: 5am to 2pm

RESPONSIBILITIES

Oversee loadouts of multiple sites, ensuring relevant information and performance metrics are shared with Delivery Teams and internally with Team
Confirm proper packing, counting, inspecting, loading, and securing procedures are followed while managing workload and that all production meets or exceeds the Client's quality standards
Perform and document standup briefs, deliver associate training and timely feedback, and perform floor audits and vehicle inspections
Train, observe and coach the Driver Teams to achieve results through weekly road audits; participate in the performance management process of your Team; support Talent Development; utilize the leadership competencies for others and selfdevelopment
Gatherer information via daily calls to customers, analyze and understand successes and failures in meeting KPI goals, identify opportunities for continuous improvement, and handle all disciplinary situations appropriately and promptly with appropriate supporting documentation
Collaborate and participate in various KPIrelated projects with our Customers and Delivery Partners on a regional or national basis
Investigate and respond promptly to missing or damaged items, claims, customer escalations, and calls from Drivers, Helpers, Dispatchers, Team members, and Brokers
Follow up with Drivers on their deliveries, proof of deliveries, and service deviation forms, ensuring Drivers abide by customerselected time windows and service level requirements
Participate in internal team meetings to review the previous week's results and action plans
Maintain close interaction with Customers to develop strong relationships while assessing service needs and sharing opportunities and challenges where appropriate
Bill routes in company software and tools as per Delivery Partner (DP) contracts
Support in training and upskilling new associates
Schedule the labour requirements for the next day and coordinate amongst the team to ensure production goals get met within the budgeted cost structure and labour requirements
Flag priority orders and revise schedules to meet outbound orders
Assumes additional related responsibilities as required

EXPERIENCE

At least three (3) years supervisory experience, preferably in a 3PL Operations role
Strong working knowledge of warehouse operations and leadership
Time management skills and the ability to delegate
Excellent leadership and organizational skills
Strong communication and interpersonal skills
Proficient in Microsoft Office and data entry software
Analytical and problemsolving skills solution oriented
Adequate knowledge of warehouse data systems
Customer service skills and leadership
Able to conduct effective dock meetings with all delivery personal & motivate performance
Ability to train employees and Delivery Partners on new procedures
Providing feedback on group and individual performance to management according to standard operating procedures
Ability to provide constructive criticism
Ability and desire to learn new methods and systems
Participating in the hiring, evaluating, training, restructuring, and occasional termination of contracts
Knowledge of KPI's
Experience with home delivery claims
Experience with road and performance audits

COMPETENCIES

Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy

EDUCATION

Preferably a college diploma in business management with focus in logistics management or the equivalent in experience

HEALTH & SAFETY

Follow the Occupational Health and Safety Act, including Safety, Violence, and Harassment laws
Work in a healthy and safe manner following Metro's policies, procedures
Report any hazards you find in the workplace to y