Support Analyst - Mississauga, Canada - Scotiabank

Scotiabank

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Requisition ID: 169928

Cost Centre:

SSG OPERATIONS AND ADMIN

Employee Referral Program - Potential Reward: $1,000.00

We are committed to investing in our employees and helping you continue your career at Scotiabank.

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Purpose_**Contributes to the overall success of the Technology Operations ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives.

Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

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Accountabilities _**:

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
Ensures the delivery of bestin class customer service, fostering an environment that promotes agile, flexible and timely client support processing in line with the Bank's risk appetite and culture.
Maintaining an indepth knowledge of the core business of each partner and providing user support to assigned systems and groups
Ensuring Process Documentation are kept current
Assisting with the annual testing of Business Continuity backup site workstations and ensuring access, program, hardware requirements are documented and maintained for units with critical functions
Actions Service Now and PEGA systems in an effective manner to ensure a timely resolution by;
Documenting all new information within assigned tickets/cases and accurately completing requests within the service level agreement
Completing all requested system accesses ensuring all requests are correctly authorized
Reporting any requested changes to accesses that are not within standard requirements for department (based on authorized role templates on file)
Actively Claim PEGA Onboarding and Offboarding cases.
Provisioning newly onboarded employees with systems, tools and entitlements within the service level agreement
Ensures newly onboarded employees are provided with the technology required and ensures accurate tracking of all in house hardware as applicable (Laptops, docking stations, Headsets, Monitors )
Ensuring access to systems, entitlements for newly offboarded employees are removed within the service level agreement
Closing requests; including follow up with employees to ensure that problems are solved, and the assigned system accesses are working correctly
Understands how the Bank's risk appetite and risk culture should be considered in daytoday activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of daytoday business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
Champions a highperformance environment and contributes to an inclusive work environment.

Education / Experience / Other Information

Good knowledge and familiarity with the operating systems environments
Good organizational skills
Good interpersonal and communication skills

Location(s): Canada : Ontario : Mississauga

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.