Jobs

    Customer Success - Not specified, Canada - BIS Safety Software

    BIS Safety Software
    BIS Safety Software Not specified, Canada

    2 weeks ago

    Default job background
    TEMPORARY
    Description
    _BIS Safety Software_ is a fast-paced, high-growth organization providing leading software for the safety industry.

    We are expanding our team and are seeking an experienced, full-time Customer Success - Onboarding and Education team member who has a passion for outstanding customer service, a desire to educate and coach our clients, and a strong understanding of software and technology.


    This role will focus on providing an exceptional level of customer service, dedicated support, and system training for new clients, getting them integrated and fully trained on how to use our software.

    It will include the coordination of training sessions, prompt and regular follow-up meetings and quick responses via phone and email to support clients as they navigate through the onboarding process with BIS.

    System training will be provided.


    We are looking for someone with a flexible schedule, who is able to work the occasional evening to accommodate international clients.

    The ideal candidate for this position will:

    Have a drive and passion for providing an exceptional level of customer service
    Be excited about working with new clients, building rapport and being an initial resource for training and support
    Possess excellent organizational skills, with the ability to handle multiple tasks simultaneously
    Have a positive and friendly demeanor as well as exceptional interpersonal skills
    Possess strong English written and oral communication skills
    Have a positive, solution-based approach to challenges and be very comfortable with change
    Be extremely tech-savvy and a quick learner

    The successful candidate will be responsible for:

    Introducing new clients to the software application and providing detailed training based on specific client needs
    Ensuring clients receive dedicated onboarding and training support with the highest level of customer service
    Aiding in the setup and rollout of the software for new clients using our software
    Helping clients migrate historical training from multiple systems into our software platform
    Setting up all training requirements in the system's training matrix

    Preferential Qualifications:

    3 years experience of customer service preferably in the technology or software field
    French and/or Spanish language skills will be considered an asset
    Strong Microsoft Excel skills are also an asset


    _Posting ID:

    Job Type:
    Full-time


    Pay:
    $18.00-$24.00 per hour


    Benefits:
    Casual dress
    Dental care
    Extended health care
    Life insurance
    Vision care
    Wellness program
    Work from home

    Schedule:
    8 hour shift
    Day shift
    Monday to Friday
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