Jobs

    Customer Experience Representative - Not specified, Canada - BIS Safety Software

    BIS Safety Software
    BIS Safety Software Not specified, Canada

    2 weeks ago

    Default job background
    TEMPORARY
    Description

    Do you love helping people? Do you find it fulfilling when you are able to solve a problem for someone? If so, we'd like to hear from you.

    _BIS Safety Software_ is a fast-paced, high-growth organization providing leading software for the safety industry.

    We are expanding our team and are looking to add a positive, upbeat team member who cares deeply about delivering amazing customer service.


    The successful applicant will be responsible for providing outstanding customer service that includes software support for our users, ongoing training and support for system administrators, and technical support for our resellers.

    Essentially, you will be the first point of contact when a user needs technical assistance. This position will be remote and require weekend/evening availability.
    What you bring to the table:

    A minimum of 2 years experience delivering exceptional customer service
    Enjoy working with people, helping to solve their problems
    Possess excellent listening skills
    Work well independently as well as being a great team player
    Exhibit great leadership qualities, acting as a mentor to other team members
    Display a positive and friendly demeanor when dealing with customers over the phone
    Possess strong computing skills (you need a strong understanding of computer programs and how they work)
    Handle complex inquiries independently
    Thrive in a busy environment
    Demonstrate advanced customer service skills
    View inquiries as opportunities to exceed customer expectations
    Consistently maintain a positive attitude
    Have strong English written and oral communication skills
    Proficiency in Microsoft Word and Excel

    Here's what you'll be doing:

    Providing outstanding technical support for customers
    Responding to telephone and email inquiries from individuals utilizing our online software
    Following up on customer requests to ensure complete handling of the caller's inquiry
    Creating cases for new features and solutions for our development team to implement
    Testing cases released by the development team to ensure proper functioning
    Making suggestions for ways of improving workflows and processes
    Recording and forwarding customer feedback to the appropriate areas
    Educating and providing training to customers on using various aspects of the software
    Tracking frequent call types for discussion during weekly meetings
    Participating in daily team meetings

    Bonus points if you have (these are assets, but not required):

    Experience as a team lead or supervisor in a previous role
    Experience in providing technical support for software providers
    Spanish or French language skills

    Salary ranges are based on experience, reflecting the unique skillset each individual brings to the role.

    In addition to this salary, we offer full medical (health, dental, and vision) coverage as well as life insurance and disability insurance.

    _Job ID


    Job Type:
    Full-time


    Pay:
    $18.00-$24.00 per hour


    Benefits:
    Casual dress
    Dental care
    Extended health care
    Paid time off
    Vision care
    Wellness program

    Schedule:
    8 hour shift
    Evening shift
    Every Weekend

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