Field Support Coordinator - London, Canada - WS Audiology Americas

WS Audiology Americas

Verified Company

London, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All.

With 60% of the Canadian population experiencing a hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey.

Join the team that's changing lives _

We're seeking a
Full-Time, Permanent Field Support Coordinator to support our growing team This role will be remote with frequent travel across the region (Western Ontario - Fort Erie, London, Windsor, Goderich).

What it's all about:

What's in it for you?

Attractive compensation package with profitsharing opportunities
Benefits starting on your first day
RRSP program + employer matching
Educational Assistance and Health & Wellness programs
Generous travel allowances and mileage for applicable roles Mentorship and professional development opportunities

What you will do:

Facilitating a positive and effective experience through onboarding, training, and shadowing support to new employees. Provide ongoing post care for new employees and address any trainingrelated concerns
Deliver and motivate trainees through effective training methodologies (onthejob, simulation, knowledgebased, and experiential) via virtual, ILT, elearning, and blended
Assist in the development and implementation of training programs and content
Provide coverage for Client Care Coordinator duties when team members are on vacation, sick, or require additional assistance
Collaborate with Audiology & Training to maintain consistency in training delivery
Travel within the region as needed to ensure consistent and standardized training delivery
Assess onboard talent risks to identify potential challenges and gaps in the onboarding process and post care
Create & maintain Standard Operating Procedures by assisting in ensuring best practices are adhered to at centre level such as schedule management, patient recall process, patient database and files
Other duties as assigned

What we are looking for:

Minimum of 1 year or more proven success and experience in a training role
Exceptional people skills and ability to train and influence
Experience in an environment with an emphasis on sales, client interaction, and having to work with multiple tasks is required.
Proven ability to build strong relationships with internal/external customers and other stakeholders
Excellent written and oral communication skills; ability to communicate appropriately with a variety of stakeholders (peers, management, suppliers, customers, etc.)
Excellent organizational skills: ability to work under pressure, prioritize, and manage time efficiently
Strong ability to work independently and identify priorities
Comfortable with shifting priorities based on company needs
Industry experience a strong asset
Ability to frequently travel throughout the region