Luxury Retail Concession Manager - Montreal - 24 Seven Talent

    24 Seven Talent
    24 Seven Talent Montreal

    2 days ago

    Full time
    Description

    We are partnering with an established global luxury accessories company to hire a Luxury Retail Concession Manager. This role is responsible for overseeing all aspects of a profitable concession business within a partner department store. The Concession Manager leads sales, client experience, team development, operations, and merchandising while maintaining strong relationships with department store leadership. This position reports to the Retail Director.

    Key Responsibilities

    Leadership & Management

    • Lead, coach, and develop a high-performing sales team
    • Partner with HR on recruiting, hiring, training, and performance management
    • Assign daily responsibilities and sales goals; monitor execution and provide ongoing coaching
    • Complete weekly sales reporting and implement performance-driven adjustments
    • Collaborate cross-functionally with internal teams, distribution, customer service, and corporate partners
    • Ensure compliance with company policies and department store standards
    • Drive sales and profitability through strategic planning and inventory control
    • Deliver an elevated client experience through strong service standards and product knowledge
    • Build and maintain a robust client book; coach team members on clienteling best practices
    • Prepare for sales events, activations, and inventory periods
    • Execute all POS transactions across internal and department store systems
    • Maintain visual merchandising standards and merchandise presentation
    • Oversee floor moves, renovations, window displays, and event setups
    • Maintain strong control over inventory, shrink, and expenses
    • Manage shipments, receiving, tagging, and stockroom organization
    • Ensure cleanliness and operational excellence in both front and back of house

    Qualifications

    • High School Diploma or GED required; degree in Fashion, Retail, or related field preferred
    • 5+ years of luxury retail or boutique experience
    • 2+ years of supervisory or management experience
    • Strong background in sales leadership, merchandising, inventory, and operations
    • Proficiency with POS systems and Microsoft Office
    • Excellent communication, leadership, and interpersonal skills
    • Ability to work a flexible schedule based on business needs

    Physical & Work Requirements

    • Ability to stand for extended periods and lift up to 50 lbs occasionally
    • Frequent walking, bending, pushing, pulling, and handling merchandise
    • Close visual acuity required for detailed work and computer use
    • Work performed primarily indoors within a department store environment
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