Bilingual Coordinator Critical Incident Services - Québec, Canada - LifeWorks

LifeWorks

Verified Company

Québec, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Bâtir une carrière enrichissante

Chez Solutions Mieux-être LifeWorks, nous n'offrons pas seulement des possibilités de carrière, nous proposons des possibilités de carrière qui vous permettront de contribuer de façon significative à la qualité de vie des gens.

Nous comptons sur l'expertise remarquable de plus de 7 000 employés afin de soutenir le personnel des organisations que nous servons et les membres de leur famille.

Nos programmes avant-gardistes ont un effet durable sur la santé, la sécurité financière et la productivité de entreprises.

Our Trauma Coordinators provide telephone intake services at a steady pace.

Their work includes the initial assessment of the client organization's needs and urgency, as well as the assignment of qualified/appropriate service providers to provide the required support.

They have the ability to work in a fast call center environment or from home with multiple deadlines, they demonstrate great sensitivity, listening and are able to empathize and manage crisis situations responsibly, professionally and intelligently.

Equivalent college or postsecondary bachelor's degree or diploma in health sciences or social work (or another field related to human services);
Two (2) years of experience in the field of customer service, preferably in a social service or office environment;
Exceptional customer service skills, coupled with strong verbal and written communication skills in French and English;
Ability to provide adequate client services and ongoing client support;
Strong human relations skills, team spirit and the ability to make critical decisions on their own, if necessary;
Great attention to detail, excellent ability to multitask at the same time and good decisionmaking skills;
High sensitivity to people and ability to express empathy;
Ability to manage crisis situations responsibly, professionally and intelligently;
Ability to work night shifts and weekends.

Là où la loi le permet, les employés de LifeWorks doivent être entièrement vaccinés pour accéder à un bureau de LifeWorks ou aux locaux des clients.

Un emploi enrichissant qui compte