Vice President, Global Sales - Kelowna, Canada - CMH Heli-Skiing

Description

Year Round

Why join CMH?

We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens

Things that are important to us:

• Safety as a cornerstone.
• Share our passion - every day.
• Always act with integrity.
• We work as a team.
• Aim for best.
• Balance our social, fiscal, and environmental responsibilities.

Things that are important to you:

• The opportunity to build lifelong friendships with staff and guests from around the world.
• Working for a company that stands behind its mission, vision, and values.
• An inclusive and rewarding company culture where employees are valued and supported.
• Explore and work at a world-class mountain destination.
• Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
• Work with hospitality professionals that take pride in providing a high-end guest experience.
• An opportunity to grow and learn in a work environment that promotes feedback and development.
• Discounts with brand partners and on CMH merchandise.
• Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations. Visit to learn more.

Position Title: VP, Global Sales

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: President and COO

Location of Work: Banff, Alberta with remote travel expectations

Terms of Employment: Full-time, year-round

FLSA Status: Exempt

Direct Reports: 4

Date of Last Review: March 2024

Position Overview

The VP, Global Sales leads CMH's Global Sales (Inside Sales Representatives, Agents, and In-Market Sales Representatives) and Guest Services functions by setting strategic direction to deliver revenue growth, superior guest satisfaction, strong team performance and engagement, and optimized end-to-end business processes. They will ensure that new products and delivery mechanisms are developed and adopted, and that leading-edge technology is harnessed, to enhance CMH's position as a market leader. They will deliver results through a combination of informed decision making, transformational leadership, performance management, exceptional communication and relationship building, and effective use of resources, collaborative partnerships, and system optimization across CMH teams and the broader Alterra Mountain Company group. Their strong focus on objectives and key results, and their critical strategic and operational decisions, will ensure that targets are met or exceeded and that the market-leading service for which CMH is known is maintained and enhanced in demonstrable ways.

Essential Duties and Responsibilities

• Work within the Executive Leadership Team to create a strategic vision for CMH and build a culture that prioritizes safety, the best experience for employees and guests, recognizes our responsibility to communities and the mountain environment in which we are so privileged to operate, and achieves leading financial results.
• Lead, develop, transform, and manage the Sales and Guest Service teams to meet continuing end-to-end-sales delivery, revenue, and professional development targets, by ensuring that the right people, processes, and resources are in place.
• Work with relevant business areas to identify and implement new business, product, and revenue opportunities, along with developing sales networks and channels.
• Ensure adoption of industry best practices, a data driven approach, effective reporting, and use of KPI's and tools such as Business Central/ LS Retail - ERP (Enterprise Resource Planning), Microsoft CE (Customer Engagement), Dynamics CRM and Power BI.
• Ensure that the entire organization understands the critical importance of the end-to-end guest journey.
• Manage relationships amongst internal and external stakeholders to ensure that sales and guest service objectives and key results are achieved.
• Provide feedback and support to marketing, product development, hospitality, and mountain operations to ensure consistency between promises and delivery.
• Train, participate in and provide support as required during emergency response situations and critical incident response.
• Support CMH Sustainability, DEI, and OHS initiatives.
• Support guests and employees in the field program during area visits, as needed.

Minimum Qualifications

• Business administration, sales, marketing, or other relevant bachelor's degree, required.
• 5+ years at a senior leadership level with a proven record of successfully achieving targets for revenue, and guest and employee satisfaction, translating business vision into results.
• 15+ years of significant working knowledge and experience in travel & tourism (luxury and personalized), particularly financial and operational environments.
• Experience working on a global scale, with remote, diverse, and matrixed communities is highly desirable.
• Valid driver's license with clean driver's abstract.
• Legally eligible to work in Canada.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

• A proven record of managing and driving significant change within a fast-paced environment, motivating teams to deliver successful outcomes.
• Extensive people leadership experience in complex and dynamic environments.
• Leads by example and models the behaviour needed to create success in their team and is skilled at removing friction.
• Excellent commercial and financial acumen, and excellent written and verbal communication skills to drive the needs of transformation across CMH.
• Strong strategic thinking capabilities, including the ability to objectively assess impacts of change on all business areas and the guest experience.
• Experience in successfully working with quality monitoring tools and systems to improve guest-leading and lagging indicators of satisfaction.
• Ability to act as a positive change agent by managing and delivering outcomes through exceptional communication and engagement.
• Ability to embrace excellence and create the future, by maximizing efficiencies in working practices, collaboratively resolving complex problems, while empowering others to do the same.
• Superior computer literacy skills and excellent working knowledge of travel and hospitality industry technology and tools such as Microsoft Dynamics Suite, project planning and management, and quality assurance.
• Recognized industry credentials in transformation (e.g., Six Sigma, Lean, Systems Learning, ACMP membership) are an asset.

Working Conditions

• Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a regular basis.
• This position requires you to work on evenings, weekends, and holidays based on the needs of the business.
• This position will require frequent travel to CMH areas, as well as other business-related travel.

CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation

A competitive compensation package will be provided including an attractive base salary which is based upon qualifications, experience, and skill set, as well as an annual incentive program. Further details will be discussed in a personal interview.