National Accounts Coordinator - Cambridge, Canada - Troy Life & Fire Safety Ltd.

Troy Life & Fire Safety Ltd.

Verified Company

Cambridge, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our team is growing again
Troy Life & Fire Safety Ltd. is recruiting for a
National Accounts Coordinator to join our Cambridge, ON branch.

Responsibilities:

Assist in new account setups and roll out
Provide ongoing customer account support and monitors general account activities from invoicing to service calls to issue tracking
Be responsible for day to day activities of preventive maintenance business across multiple service offices and customer portfolios nationally
Establish, develop and maintain business relationships with internal and external customers
Participate in analyzing accounts in order to develop more streamlined operational procedures
Process and verify the accuracy of orders/contracts from customers utilizing the organization's internal technology system(s) and customer's service agreements
Initiate and follow through to completion all required action for response to customer service requests including order changes, maintenance of order/customer information and files
Communicate any recommended changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the department as a whole
Be responsible for identifying/monitoring any quality issues and manage/maintain customer specific reporting on account activities
Support, identify and manages customer expectations
Complete investigation and follow through of any customer challenges with appropriate departments/personnel
Perform various administrative duties as required

Qualifications:

Minimum 3 years customer service experience
Bilingual in French and English would be considered an asset
Preferred experience with coordination
Ability to multitask and work independently
Effective communicator with efficient organizational skills
Knowledge of Microsoft Office (PowerPoint, Word, Excel and Outlook) & GP would be an asset
Highly motivated and proactive

Why Work with Troy?

Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is a proudly Canadian, employee-owned company with over 1000 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

Troy Life & Fire Safety Ltd. offers an excellent compensation package, and a comprehensive benefits program with paid sick days. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005._

Job Types:
Full-time, Permanent

Salary:
From $48,000.00 per year

Benefits: