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    Head of Customer Experience - Toronto, ON, Canada - Egility

    Egility
    Egility Toronto, ON, Canada

    3 weeks ago

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    Description

    About the Company:

    Our client is a distinguished enterprise renowned for its exquisite high-end offerings, providing an unmatched gold-standard experience in its field.

    Celebrating over seven decades of unparalleled dedication, this organization is a pillar of innovation in its sector.

    Their flagship space, a beacon of inspiration and creativity, welcomes patrons to explore and envision, featuring a breathtaking array of the finest offerings designed to catalyze the imagination.

    Their commitment to superior service is absolute.

    A team of experts guides and assists patrons at every stage, ensuring an experience that is as seamless as it is memorable.

    The establishment prides itself on a culture of warmth, expertise, and integrity.

    It offers an exploratory and informative journey without the pressure of sales, focusing solely on the patron's satisfaction and enlightenment.


    Who You Are:


    The ideal candidate for our esteemed organization embodies versatile leadership and service excellence, with a proven track record of guiding service teams in environments where premium, personalized engagement is paramount.

    With at least a decade of experience progressively delving into customer service intricacies, they inspire teams toward unparalleled service delivery while adeptly aligning service initiatives with organizational goals.

    Their ability to adapt and excel in diverse settings underscores their strategic alignment with the organization's client-centric values.
    Key to their success is their adept communication, which fosters trust and rapport, ensuring impactful customer interactions. Conflict resolution skills are paramount, supported by a nuanced approach to negotiation and problem-solving. Committed to innovation and improvement, they navigate evolving service landscapes with agility while setting benchmarks for efficiency and effectiveness.

    Ultimately, this individual will drive the brand's legacy of customer devotion and industry leadership forward, embodying the spirit of service excellence that defines our organization.

    We are seeking a polished leader with experience catering to high-net customers who expect a white-glove experience.

    Your ImpactJoin us in shaping the future of customer experience You'll embark on an exhilarating journey of delighting customers and seizing those pivotal 'moments of truth.

    ' Your mandate is clear:

    elevate service standards, empower teams and ignite proactive customer engagement.

    At the heart of it all lies the opportunity to uphold our legacy of quality and service excellence, setting new industry standards along the way.

    If you're ready to make an impact and take charge of redefining customer experience, this role is tailor-made for you.


    Candidates will be weighted on the following experience:10+ years of progressive customer service experience, with a proven track record in white-glove senior-level luxury.

    An experienced leader with demonstrated success in leading, coaching, inspiring people, and building high-performance teams.
    Proven expertise in navigating delicate communications, tough vendor negotiations, and conflict resolution with superior relationship-building skills.


    Quick Facts:

    Ownership:
    Private Held 5 yr


    Growth Rate:

    20%Reports into:

    General Manager Reports: 7 to 10 In-person in Toronto Egility is committed to creating and fostering culturally diverse, equitable, and inclusive organizations.

    We recognize the value of a wide range of ideas, perspectives, experiences, and skill sets in our client's workplaces. Our client is an equal-opportunity employer.

    In accordance with the Accessible Canada Act, 2019, and all applicable provincial accessibility standards, upon request, accommodation will be provided by both Egility and our client throughout the recruitment, selection, and/or assessment process for applicants with disabilities.

    Due to the high volume, we will only be contacting applicants who meet all of the minimum requirements listed in the job description.

    Only those applicants who align most closely with our minimum and preferred qualifications will be contacted for an interview. The Recruiting team at Egility will retain your application materials and may contact you regarding future opportunities.
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