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    Responsable expérience client/ Customer Success Manager - Montréal, QC, Canada - ClearEstate Technologies Inc

    ClearEstate Technologies Inc
    ClearEstate Technologies Inc Montréal, QC, Canada

    1 week ago

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    Description
    ClearEstate est une startup de série A soutenue par des investisseurs Fintech de renom - OMERs, Diagram et NAVentures. L'opportunité de faire partie d'un projet d'envergure et porteur de sens, ayant un impact positif.
    Un travail flexible en personne et à distance, avec un magnifique espace de bureau au cœur du Vieux-Port de Montréal, facilement accessible en métro (Square-Victoria) ou à vélo.
    Un régime de rémunération global transparent, incluant des avantages sociaux et des plans d'assurance entièrement financés, ainsi que des comptes de dépenses pour la santé et le bien-être.
    Un environnement de travail convivial où la diversité et l'inclusion sont au cœur de nos priorités.
    Représenter ClearEstate en tant que principal point de contact pour nos clients tout au long de leur expérience de client.
    Fournir un service client de qualité en identifiant les besoins du client tout au long du processus, avec une approche empathique.
    Évaluer et suggérer des services supplémentaires que nous offrons afin de fournir le meilleur soutien à nos clients.
    Favoriser et développer une relation transparente avec les clients grâce à une communication cohérente et opportune.
    Comprenez l'importance de développer de bonnes relations avec vos clients et vos collègues .
    Êtes bilingue.
    ClearEstate respecte les différences individuelles et garantit l'égalité des chances et l'inclusion. We are currently looking for ambitious individuals who want to make an impact and help shape the future of this industry-disrupting organization. Come join our team and take part in our mission to make estate settlement easy and accessible for families across North America. Our ideal candidate will have the ability to work independently and remotely while bringing their skills, innovative ideas and ambition to help us shape our future. ClearEstate is a Series A startup backed by leading Fintech investors - OMERs, Diagram, and NAVentures. We offer technology-enabled services, designed to handle all estate planning and settlement needs (a massive $40B market). Transparent compensation package starting from the first phone call.
    Flexible remote work policy.
    Virtual and in-person team building activities.
    A friendly work environment that has diversity and inclusion at the heart of our priorities.
    As a Customer Success Manager reporting into the Senior Manager, Customer Management, you will:
    Deliver quality customer service by identifying client needs throughout the process, with an empathic approach.
    Evaluate and suggest additional services we offer to provide the best support to our client.
    Drive to achieve and surpass sales quotas set in place to help us reach our goals as a team.
    Bilingual.
    ClearEstate respects individual differences and guarantees equal opportunities and inclusion.
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