Desktop Support Technician - Ottawa, Canada - Payments Canada
Description
Payments Canada allows employees to work in an environment that best promotes their health and productivity, while providing quality in-person events and office experience.
We aim to hire locally within the greater Ottawa and Toronto regions.- Get to Know Us
We successfully navigate these challenges by adhering to a set of values that in themselves are tensions:
Think Big + Act Responsibly, Be Ambitious + Raise the Team, Keep Momentum + Be Rigorous.
In 2021, we cleared and settled more than 8 billion transactions, totaling $135 trillion, or $539 billion each business day.
- Our Culture
Come and join us - Where payments meet purpose
|About the role
The Desktop Support Technician is responsible for providing technical and advisory services to Corporate Service Desk clients in a 8:00 - 17:00 shift rotation environment
This includes:
performing and assisting in technical support; operational readiness, process design and improvement; technical enhancement and maintenance; incident and problem escalation; customer services and support; and related advisory services.
The Desktop Support Technician acts as both first and second level support for any technical issues that cannot be resolved remotely.
|What You'll Do- Perform technical activities and provide customer service;
- Act as a first point of contact and customer relationship liaison;
- Provide first/second level technical support to Payments Canada employees;
- Ensure that incidents are handled in a timely manner and appropriate escalation is followed;
- Assist in work of project teams composed of internal technical staff and consultants. Assign priorities, tasks, and activities, monitors and reports on progress and provides technical expertise and solutions;
- Assist the Senior Analyst in project management functions by providing effort estimates and assisting in developing project schedules, plans and recommendations;
- Assist by providing technical guidance to Service Desk team;
- Maintain client relationships and provide technical support and services to Payments Canada employees. Ensure employee needs are identified, analyzed and addressed in a timely manner to the satisfaction of Payments Canada senior management and the client;
- Maintain relationships with external clients, service providers and vendors to identify new technical solutions to improve ongoing maintenance and support of Payments Canada's IT Support & Service.
- Postsecondary degree or diploma in computer science or other field related to information systems and technology, or equivalent related work experience with formal postsecondary education;
- Minimum 3 years' experience in an operations support environment and/or Service Desk environment;
- Participation in oncall support rotation along with periodic overtime will be required;
- Minimum of three days per week to be spent working in the office;
- Government of Canada Reliability or eligibility to obtain.
- Information Technology Infrastructure Library (ITIL) foundation certification in IT Service Management is considered an asset;
- Bilingualism (English and French) is considered an asset;
- Level II Secret Clearance or eligibility to obtain is considered an asset.
- Based on qualifications and experience: $53,126 and $68,067.
- Flexible hybrid (remote/office) environment;
- Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible);
- Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (if eligible);
- Paid time off: minimum four weeks paid vacation, sick and personal days, December Holiday Shutdown and Cultural Holiday Observance Days;
- Paid maternity and parental leave topup;
- Rewards and recognition program.
At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work.
We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.
More jobs from Payments Canada
-
Senior Service Management Process Specialist
Ottawa, Canada - 2 weeks ago
-
Business Analyst
Ottawa, ON, Canada - 5 days ago
-
Diversity, Inclusion
Toronto, Canada - 1 day ago
-
Project Coordinator
Toronto, Canada - 2 weeks ago
-
Manager, Security Governance
Ottawa, Canada - 3 weeks ago
-
Senior Vendor Risk Management Specialist
Montréal, Canada - 1 week ago