ServiceNow ITOM Architect - Toronto, ON, Canada - SoftwareONE Deutschland GmbH

Description

Why SoftwareOne?

SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company's 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at

Job Summary

The ServiceNow Architect is a key member of the Beniva Consulting Group (a SoftwareOne Company) ServiceNow delivery team and is responsible for the overall design of the platform and mapping client business requirements to systems/technical requirements. They are responsible for the overall architecture, design, implementation, and integrity of the ServiceNow platform within the enterprise.

Beniva Consulting Group, a SoftwareOne Company, helps companies adapt to new operating realities: cost leadership, rapid digital innovations, and strategically aligned IT investment portfolios supporting tomorrow's business needs. At Beniva Consulting Group, a SoftwareOne Company , we pride ourselves in deep, focused knowledge through specialized areas of expertise. Prior to founding Beniva Consulting Group (a SoftwareOne Company) , company leaders spent 15+ years in APM + SAM consulting.We have grown rapidly as a Specialist ITX ServiceNow Elite Partner in North America with offices in Houston, Texas & Calgary, Canada. We are leaders in end-to-end SAM enablement & sustainment, supported by CMDB/CSDM, ITAM, ITOM & ITBM expertise. At Beniva Consulting Group, a SoftwareOne Company , you will find a collaborative, fast-paced environment where we pride ourselves on customer satisfaction and attention to detail (supported by our 4.93 CSAT score). Rather than just implement the software, we help clients holistically build a ServiceNow practice. As an ITOM Architect, you'd be an instrumental part of this process.

How will you make an impact?

• Lead the implementation of Discovery, Service Mapping, and Event Management, as well as be the primary technical resource for the related requirements of all other processes on the ServiceNow platform.
• Responsible for the design, development, configuration, and implementation of ServiceNow ITOM platform
• Code and develop customized patterns, probes and sensors for Discovery and Service Mapping
• Deliver technical workshops with clients on ITOM: Event Management, Discovery, CMDB, Orchestration, Service Mapping, and Cloud Management
• Construct manual business service maps with relationships and dependencies
• Write Orchestration/Integration Hub workflows
• Provide mentorship, leadership, and project oversight to the ITOM practice
• Responsible for internal artifacts and deliverables to ensure they meet solution requirements
• Work directly with the client's product owners, scrum masters, and solution architects, which includes presenting the design and development work out to the broader project team.
• Work closely with the development teams, participate and lead design and architecture reviews
• Building integrations utilizing infrastructure platform APIs via SOAP and/or REST APIs
• Sign off on technical specifications and documents, architecture diagrams, system documentation and manuals.
• Sign off on update sets promotions to production
• Participate in pre-sales activities related to ITOM practice, including project sizing and scoping

What you offer

• Bachelor's or Master's degree in an IT related discipline, OR minimum seven (7) years of equivalent/relevant job experience
• Lead developer/ technical architect with 5+ years experience both consulting and with ITOM on ServiceNow
• Experience with net new implementations of Discovery, Event Management, and Service Mapping
• Experience with assessments of Discovery, Event Management, and Service Mapping and can relay best practices to clients
• Experience with the identification and reconciliation engine
• Understanding of Discovery scheduling and potential network impacts
• Experience with Configuration Item blueprint
• Experience with CMDB Health dashboard configuration, CMDB remediation, including duplicate and stale CI items
• Understanding of platform security and integration best practices
• Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
• Understands the ServiceNow CMDB class hierarchy, including how it relates to Asset and Configuration Management
• Experience with JavaScript, Angular, HTML/CSS & Jelly
• Fundamental knowledge of Common Services Data Model (CSDM)
• Experience with additional product line(s) on the ServiceNow platform (one or more of ITSM, ITBM, and/or ITAM).
• A positive promotor of work culture and a "can do" attitude
• Willingness to learn and grow
• Willingness to travel (up to 15%) and be comfortable in changing office environments
• Preferable certifications: CIS-Discovery, CIS-Service Mapping, CIS-Event Management
• Fluency in French a strong benefit

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.

Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareOne successful.

Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success. -Patrick Winter, Founder.

Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high level of Discipline but are able to work at Speed manage change in a global economy.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

"With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career."