Manager, Data Center Operations - Toronto, Canada - Estruxture Data Centers

Estruxture Data Centers

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

La version française suit la version anglaise **_

We host the data. We provide the connections. We protect the information.
eStruxture is more than a data center: it's THE largest Canadian data center platform.

It's 15 locations across the country, over 760,000 square feet of space, over 130MW of power and access to over 1,400 network and cloud service providers.

As a growing company, we provide our customers with the capacity, performance and flexibility to meet the demanding expectations of the marketplace and enable them to scale quickly.

And that's what we want to offer our employees.

Become a connected Data Center Operations Manager**The Manager, Data Center Operations (DCM) is a critical operational role managing the day-to-day operation of our data center(s). The DCM is responsible for leading a team of data center technicians, ensuring all tasks associated with the onboarding of new, or support of existing customers is completed in a safe and efficient manner. Quality control is key, and uptime is paramount.

This is included in the package

Renewable energy used exclusively by the company: because we care about the environment just like you do;
The Good Neighbors Squad: a team that works on initiatives to give back to society (e.g. fundraising for Ukraine);
The Feedback Forum: a forum that meets every 6 to 8 weeks to discuss areas for improvement;
The opportunity to work in hybrid mode from different locations: in Montreal on Kirkland, Downtown or on St-Jacques Boulevard, or in one of our 5 sites located in Ontario;
Telemedicine and reimbursement of your professional expenses;
Annual social events and festivities so you can spend time with your dynamic colleagues outside of work;
And the opportunity to contribute to the rapid growth of a Canadian company headquartered in Montreal.

Your contribution

The duties and responsibilities include but are not limited to:
Manage Local Data Center and Operations team(s)

Responsible for timely execution of data center services, such as remote hands, customer installations and service requests
Manage technical and operational incidents at the facility, including the development and implementation of emergency response procedures, resource coordination, customer communication, rootcause analysis, and post event remediation.
Execute all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
Technical event management including postevent root cause analysis and infrastructure remediation
Building Management System operations for monitoring and automation
Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and longterm trend analysis for identification of local risks.

Manages all Local Customer Installations

Delivery of data center services including colocation, connectivity, raised floor services and deployment
Installation and management of all cable and network infrastructure supporting facility and customer connectivity
Act as primary technical and operational contact for data center customers: both as the technical lead and local point of escalation during emergency events and daytoday operations.
Support presales process, including, but not limited to, conducting sales tours, RFI and RFP responses

Responsible for Operational Budgets and Vendor Relationships and will Participate & Support Audit & Compliance Programs Working

Working Conditions
The role has standard working conditions in an office environment with a regular workweek from Monday to Friday.

Due to the nature of the role, the incumbent must be able to meet tight deadlines, and manage competing priorities._ _The role requires being available on-call 24/7 to respond to critical incidents.

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Our contribution

Team: We are one family.
Inclusion: Everyone is welcome at our company.
Responsibilities: We take responsibility and ownership.
Customer centricity: They are at the heart of everything we do.
Neighborliness: We care about the wellbeing of those around us.

The profile we are looking for
Experience

10 years' experience managing or leading data center operations teams in mission critical environments.
Proficient experience in colocation operations, including the installation and deployment of cage, rack and cable infrastructure, power circuit installation and power monitoring.
Working experience in capacity planning, facility forecasting and performance metrics
Trouble ticketing systems, purchase order management, CAPEX and OPEX budgeting

Education/Certification/Designation

Bachelor's Degree or equivalent experience (preference given to Engineering and Computer Science Degrees)
Industry certifications, such as: 309A, 313A, ITIL, UTI, DCCA, etc.

Comp