Service Coordinator - Burnaby, Canada - Milani Plumbing Heating & Air Conditioning Ltd.
Description
Position:
Service Coordinator
Milani Plumbing, 5526 Kingsway, Burnaby, BC. Vancouver's largest plumbing service company is seeking experienced Service Coordinator to join our award-winning team.
Our company's customer base is continuing to grow and expand and we are experiencing an increase in service and installation calls.
Responsibilities:
- Coordinate service related activities, including but not limited to service calls, service maintenance, service repair, and service replacement.
- Coordinating with our staff and customers to manage the schedule
- Work closely with the Service Manager and Service Team to ensure that all service orders are completed in a timely manner and in compliance with company policies and procedures.
- Maintain the accuracy of the service order database by entering all necessary information into the database in a timely manner.
- Maintain accurate records by following proper documentation procedures.
- Communicate effectively with customers, vendors, subcontractors, etc. regarding the status of their order and or request.
- Participate in customer relations meetings to foster a positive working environment.
- Keeping track of the availability and location of our technicians
- Tracking and reporting turnaround times
- Scheduling city inspections
- Perform other duties as assigned.
Required Skills:
- Excellent verbal and written communication skills.
- Strong organizational skills with demonstrated ability to multitask and prioritize work effectively.
- Strong computer skills, including experience with Microsoft Office Suite (Word, Excel, PowerPoint). Experience with ERP systems a plus (WebPage etc.)).
- Ability to work independently as well as part of a team environment.
- Attention to detail required.
Education, Experience, and Language:
- Min. secondary school education is required
- Bachelors Degree or significant experience in one or all of the following: Finance, Business, Operations, Accounting
- Must be functional in English
Job Types:
Full-time, Permanent
Salary:
$20.00-$24.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Burnaby, BC V5H 2G2: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
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