Specialist, Talent Management - Toronto, Canada - Indigo

Indigo

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada.

We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
We love books and all things beautiful
We are Canada's Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:
We exist to add joy to our customers' lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we'd treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate

Job Description:

The Specialist, Talent Management is responsible for managing day-to-day talent programs and initiatives across learning and talent processes, including people enablement digital platforms at Indigo.

Reporting to the Director of Talent Strategy, this role supports key learning and talent cycle activities managed by the Manager, Learning & Development and Manager of Talent Management.

This role enhances the overall employee experience through continuous improvements, program enhancements, and the proposal of new initiatives.

The incumbent will collaborate with various stakeholders to gather and assess quantitative and qualitative data for the Talent Strategy team to help measure the effectiveness and efficiency of programs and processes.

KEY PERFORMANCE INDICATORS
Employee Engagement
Internal & External Training Compliance
Turnover
360 Feedback from Course Participants

KEY ACCOUNTABILITIES
Design and develop talent resources, tools, and training materials, including e-learning to support business-specific and enterprise-wide initiatives
Manage the program life cycle of events - key dates, revisions, enhancements, etc., to support on-time delivery.
Create and oversee administration and analysis of level 1 and 2 learning evaluations.
Continuously improve learning and talent processes; identify areas for improvement and implement changes to increase efficiency and effectiveness.
Leverage enhancements in technology to enhance learning and talent processes to improve administration, reporting, and user experience

Assist Leaders in Learning & Development and Talent Management to ensure seamless delivery of learning and talent programs and processes including scheduling, logistics, participant registration, etc.

Support annual learning recertification cycle, including communications and reporting activities
Collect, monitor and analyze learning and talent data to identify trends and provide recommendations to support continuous improvement
Measures employee satisfaction with learning and talent programs, including participation rates and feedback
Maintain enterprise-wide learning, development, and talent resources and tools on the intranet
Partner with HR Managers to support requests; complete preliminary intake and needs analysis
Contribute to the preparation of learning and talent program summary materials, including analysis, dashboards, PowerPoint presentations, and other supporting material
Remain up-to-date with industry, learning, and talent best practices; make recommendations for improvement

KEY SKILLS & COMPETENCIES

Data-driven
Tech-savvy
Project/program management
Detail oriented/organized

SCOPE

Reports to:
Director, Talent Strategy

KEY RELATIONSHIPS

Internal:

Human Resources Business Partners
Retail & Retail Operations
Home Office
Distribution Centre

External:

Vendors

Qualifications:

REQUIREMENTS:

Bachelor's degree in Human Resources, working towards CHRP designation, or relevant work experience

5 years of experience developing learning content

At least 1 year of experience managing technology platforms or related program tasks
Competent with Microsoft Office suite of tools - must include expert level in Excel
Excellent communication and organizational skills, including project and time management
Strong attention to detail and accuracy
Ability to work independently and as part of a team

Preferred

Experience creating and publishing e-learning and/or other digital content

End-to-end program management in at least one area: learning and development, performance management, employee engagement, and/or succession planning

Additional Information

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