Clerk A - Winnipeg, MB
2 days ago
Job description
Job profile
Under the direction of the Winnipeg Transit Plus Contact Centre Supervisor, the Winnipeg Transit Plus Customer Service Representative, while working as part of a service delivery team, is responsible for providing information and assistance to callers, front line transportation service requests to registered Winnipeg Transit Plus customers and assistance to contract service providers.
As the Customer Service Representative, you will:
- Answer incoming telephone calls and emails from the public and customers, respond to their inquiries, enter trip request information into the system as necessary and provide customers with information on Winnipeg Transit Plus policies, procedures and processes as required.
- Ensure accuracy of trip information by confirming scheduled trip requests and scheduled trip request details and adhere to special instructions relating to service delivery of individual customers.
- Record customer complaints, commendations and general inquiries in a courteous, informative, and empathetic manner while maintaining customer confidentiality at all times.
- Make outbound calls to cancel trips due to emergent situations such as extreme weather conditions or vehicle breakdowns, monitor schedule adherence of drivers to update customers on trip status, communicate with Team Leads regarding vehicle resources or special trip requests, and relay information between contractors and customers including trip cancellations and additions.
- Maintain a high level of customer satisfaction, taking special care in the communication of instructions to callers to minimize errors and ensuring comprehension by the caller.
- Assist with the monitoring of the Winnipeg Transit Plus service delivery system.
- Enforce/administer Winnipeg Transit Plus Cancellation and No-Show policies in an effort to reduce occurrences and collect on those with outstanding fees owing.
- Monitor client information systems making sure proper practices are followed relating to service use.
- Take credit card payments from customers on Fare Payment from Account (FPA) and provide information to customers regarding account balances.
- Perform other related duties consistent with the job description as required.
Your education and qualifications include:
High school graduate or equivalent (GED).
Minimum of one (1) year working experience in a customer service/office environment.
Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to type accurately at a minimum of 20 w.p.m.
Strong computer skills, including proficiency at a basic level with Microsoft Word, Excel, Outlook and windows-based applications.
The ability to navigate customer information databases, use e-mail and internet, or the ability to quickly learn and utilize various customer information databases and applications in a multi-tasking environment.
A demonstrated ability to listen effectively, speak clearly, calmly and professionally, while demonstrating appropriate and effective customer service skills during very stressful situations, always being courteous and tactful.
Demonstrated thorough knowledge of the City of Winnipeg street system, location of major health care institutions, post-secondary education facilities, shopping centres and major employment locations.
IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service at application.
Conditions of employment:
- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
- A Police Information Check with the Vulnerable Sector Check satisfactory to the employer will be required from the successful candidate(s), at their expense.
- Must be able to work a variety of shifts.
- Must be available for a minimum of 20 hours per week which fit into our operationally required working hours. Availability for open scheduling is an asset.
Similar jobs
Resumen del puesto · Poste bilingue (fr. et ang.) · Commis B – Représentant ou représentante des comptes bilingue (anglais et français) · ...
1 week ago
+We are looking for someone seeking exciting new opportunities as Inventory Clerk for our thriving team in Winnipeg, MB. · +Experience in wholesale distribution and/or automotive industry is an asset. · Ability to adapt in a constantly changing environment. · ...
3 weeks ago
We are looking for someone seeking exciting new opportunities as Inventory Clerk for our thriving team in Winnipeg, MB. · Ce Que Nous Pouvons Vous Offrir · Un salaire compétitif, · Des avantages sociaux complets et un programme d assistance aux employés accessible.Experience in w ...
3 weeks ago
Requisition ID: · 397792 · Position Number: · Posting End Date: · February 27, 2026 · City: · Winnipeg · Employer: · Shared Health · Site: · Health Sciences Centre - HSC-Children's Hospital Preadmission Cli · Department / Unit: · Child Health/PAC · Job Stream: · Clinical Support ...
1 day ago
Requisition ID: 397792 · Position Number: · Posting End Date: February 27, 2026 · City: Winnipeg · Employer: Shared Health · Site: Health Sciences Centre - HSC-Children's Hospital Preadmission Cli · Department / Unit: Child Health/PAC · Job Stream: Clinical Support · Union: CUPE ...
7 hours ago
Requisition ID: · Position Number: · Posting End Date: February 27, 2026 · City: Winnipeg · Employer: Shared Health · Site: Health Sciences Centre - HSC-Children's Hospital Preadmission Cli · Department / Unit: Child Health/PAC · Job Stream: Clinical Support · Union: CU ...
2 days ago
Le commis de soutien administratif accomplit une grande variété de tâches générales de bureau, administratives et financières en appui au Bureau du greffier. La personne qui occupe ce poste accueille le public, les élus, les médias et l'administration. · ...
1 month ago
ABF Freight recherche des membres d'équipe motivés pour construire des carrières enrichissantes. · ...
1 week ago
The City of Winnipeg is seeking a Billing Clerk to join their team. · This role involves updating customer accounts, sending and processing new service applications, responding to lawyer inquiries for final water account balances, preparing daily batch production and setting up s ...
3 weeks ago
Under the direct supervision of the Senior Clerk - Billing,the Clerk A – Billing Clerk is responsible for updating customer accounts; sending and processing new service applications; · responding to lawyer inquiries for final water account balances; preparing daily batch producti ...
3 weeks ago
Recruitment Details · Clerk A - Contact Centre · Department: · Winnipeg Transit Client Services · Designated Work Location: · 414 Osborne, on site. · Position Type: · Part time, temporary up to six months with potential for extension. · Hours of Work: · Shifts vary and may includ ...
2 days ago
The successful candidate will be responsible for updating customer accounts; sending and processing new service applications; responding to lawyer inquiries for final water account balances; preparing daily batch production; · We provide a comprehensive range of benefits includin ...
3 weeks ago
The City of Winnipeg is one of the largest employers in Manitoba providing a wide range of services to over half of all Manitobans. We provide competitive salaries employer-paid benefits dental and vision care pension plans maternity/parental leave programs education training sta ...
1 month ago
Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. · We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefit ...
3 weeks ago
Work as a Data Analyst/ Clerks at Sutherland & Transcom in Winnipeg. This position can be done remotely. · As a Data Analyst/ Clerk, you will be responsible for: · Collecting and analyzing data to help drive business decisions. · Maintaining accurate records and databases. · Assi ...
2 weeks ago
We have opportunities for hard working, enthusiastic and reliable people just like you. · ...
1 month ago
This position can be done remotely. · Data collection and analysis: Gather and interpret data to help inform business decisions. · ...
1 month ago
Recruitment Details · Clerk A - Contact Centre · Department: Winnipeg Transit Client Services · Designated Work Location: 414 Osborne, on site. · Position Type: Part time, temporary up to six months with potential for extension. · Hours of Work: Shifts vary and may include weeke ...
3 days ago
The Clerk B - General Services Clerk is responsible for providing clerical support to the Environmental Standards Division, · entering data into various program databases ...
1 month ago
The City of Winnipeg is seeking a Clerk B – General Services Clerk to provide clerical support to the Environmental Standards Division. The successful candidate will be responsible for entering data into various program databases, receiving and directing calls, filing and archivi ...
1 month ago