Operations Manager - Halifax, Canada - Hotel Equities

Hotel Equities

Verified Company

Halifax, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Accountable To:
General Manager

Essential Duties:

Provide direct assistance to the Hotel General Manager and have the ability to perform the GM's tasks in their absence
Responsible for the daytoday operation of the hotel front desk team, as well as assist in the management of the housekeeping, maintenance, and food & beverage departments.
Work closely with the General Manager to manage the room inventory to maximize revenue and actively participate in the revenue management process.
Have the ability to effectively communicate with your team members and department heads.
The ability to manage the new hire process for all departments to include providing brand orientation, and handsontraining to the team members.
Create weekly schedules for the front desk, while staying within the financial parameters provided, as well as assist with other department scheduling.
Provide excellent customer service so that you anticipate the guest's needs and exceed their expectations.
Knowledge of the PMS system Fosse & POS Micros is preferred, however not required.
Must be able to work early afternoons, evenings, and weekends as the Director of Operations is required to be on duty when the GM is not present.
Participates in Revenue Management strategies with the General Manager.
Previous experience with Marriott systems is a plus.

Safety & Security

Maintain awareness of undesirable persons on property premises.
Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information

Physical Requirement

Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 50 Kg
Can stand/walk on feet for 8 hours and work in a restrictive space/environment
Must be comfortable using a step stool or ladder
Must be able to use/lift arms for up to 8 hours
Must be able to handle heat and stress
Must speak in a clear, understandable voice, hear at a basic level, understand English, and be able to write.

Education & Experience
Front Office Manager: 1+ year (preferred)