Team Lead, Technical Support - Sherbrooke - BRP

    BRP
    BRP Sherbrooke

    20 hours ago

    Description

    Our Global Dealer & Customer Support Services team is recruiting for an open position as a Technical Service Team Lead. Join our team and begin your journey towards moving people with passion and innovation We are looking for someone with a passion for After-Sales Technical Support. Someone who shares our commitment to deliver an industry-leading support experience that moves people on snow, water, dirt, and asphalt.

    Do you thrive on enhancing After-Sales support experiences, leading teams with empathy while acting as a mentor and coach, and promoting a high level of engagement through dynamic and inspiring leadership?

    Are you interested in leveraging industry knowledge, employee passion, advanced tools, and processes to build and manage a world-class support team?

    YOU'LL HAVE THE OPPORTUNITY TO:

    • Oversee global end-to-end Technical Services operations, demonstrating accountability for providing the highest service standards across all our current and future support channels.

    • Act as a mentor, coach, and point of contact to a multicultural team located in different countries worldwide. Ensure continuous employee development and promote a high level of engagement through dynamic and inspiring leadership.

    • Responsible for our technical support services, managing operational quantitative and qualitative service levels, and fostering collaborative and productive relationships.

    • Collaborate and ensure a strong working partnership closely with key business partners and stakeholders, sharing insights and trends, and ensure that the team is being recognized as the voice of the dealer, favoring an outside-in mindset.

    • Implement innovative departmental operations, driving continuous improvement through analytics, change management, and strategic decision-making; identifying key opportunities and executing effective solutions.

    • Provide input on strategic alignment and vision to successfully deliver key objectives.

    YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

    • Holds a college or university degree in Management, Human Resources, or a related field, or has equivalent educational background and experience.

    • Minimum 3 years of relevant experience in a management position and/or in warranty/service management will be considered a strong asset, particularly for power sports and/or automotive

    • Demonstrated success in building and executing internal processes, problem-solving skills, and transfer of best practices.

    • Strong negotiation, communication, verbal, and written skills.

    • Team player, nurturer and focused on team development.

    ACKNOWLEDGING THE POWER OF DIVERSITY

    BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead

    For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

    AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

    Let's start with a strong foundation - You want it, we have it:

    • Annual bonus based on the company's financial results

    • Generous paid time away

    • Pension plan

    • Collective saving opportunities

    • Industry leading healthcare fully paid by BRP

    What about some feel good perks:

    • Flexible work schedule

    • A summer schedule that varies by department and location

    • Holiday season shutdown

    • Educational resources

    • Discount on BRP products

    WELCOME TO BRP

    We're a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 16,500 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination: It's about the journey.

    #LI-Hybrid #LI-GB1

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