Process Analyst - Toronto, Canada - Definity Financial Corporation

Definity Financial Corporation

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job

ID :
7430

Category :
Commercial Insurance

Brand :
Economical

Regular/Temporary :
Temporary

Fulltime/Parttime :
Full Time

Location :
Toronto, Canada

Posting Range :
See Posting / Voir ci-dessous

Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.

Our ambition is to be one of Canada's leading and most innovative property and casualty insurers.

We can't do that without our people, so we embrace and encourage a culture that's collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.

Bring your true self and be a part of our journey. It's better here.

YOUR NEXT CO-OP PLACEMENT

Work term:
Fall 2024

Work term length: 4-month

From classroom to co-op to career, every step of your journey has an impact on your future.

That's why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience.

At Definity, your contributions, creativity, and energy will be put to good use, and you'll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.

If you're looking for a company that takes care of its people — full time, part time, and co-ops alike — and has a track record of doing big things, get ready to love it here.

What can you expect in this role?

This individual will support process and data analysis, consolidate findings, and develop recommendations on business processes, procedures, and tools within Commercial Insurance.

The Process Analyst, Co-op will support with prioritizing process improvement initiatives, reporting metrics and benefits realizations, implementing operational efficiencies, and preparing process documentation across Commercial Insurance.

What you'll be doing

Process Management:

Understand baseline performance (i.e. current state) and business requirements to identify opportunities for improvement and enhance workflows
Prioritize project initiatives by researching business requirements, conducting impacteffort analysis, and engaging with stakeholders
Update workflow documentation, such as process maps and Standard Operating Procedures (SOPs), as changes are implemented
Organize and manage process documentation, knowledge sharing, and reports

Reporting:

Document metrics and report process performance through KPIs and customer experience data
Collect and analyze data from various sources to identify trends, patterns and insights that drive business decisions

Implementation

Increase operational efficiencies in collaboration with business partners to ensure process changes are appropriately implemented across Commercial Insurance
Monitor adherence of process changes and report issues raised from frontline services
Other duties as assigned

What you bring

Currently enrolled in a University or College Program
Exceptional verbal and written communication skills, including the ability to present data and information to various audiences
Highly organized with great attention to detail
Proactive and responsive to changing timelines and priorities
Strong working knowledge of Microsoft suite products (Visio, Excel, Word, PowerPoint, etc.) with proficiency in data manipulation (Excel) and process mapping (Visio)
Excellent analytical and critical thinking skills with the ability to analyze, draw insights, understand the 'so what', and communicate key findings to stakeholders
Familiarity with lean principles/Lean Six Sigma is an asset

Did you know?

We care about our coops: Definity's coop students are considered the best pipeline of talent for our fulltime, permanent positions.
We care about students: Definity distributes $85,000 in scholarships to students across Canada each year.
We care about our community: Definity donates more than $1 million every year to causes that drive true change in the neighborhoods in which we live and work.

What can Definity offer you?

Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need.
Culture of accountability, empowerment, and collaboration.
Opportunities to support personal and professional growth through reallife experience and unique learning opportunities. Our Leadership Essentials program builds knowledge and skills to Team Leaders to Directors
Opportunity to join our employee groups focused on women's empowerment, LGBTQ+, antiracism and cultural equity, and environmental activism
Determined to create positive change for our environment, our people, and our communities, now and in the future. Check our