Professional Services Specialist - Toronto, Canada - Motorola Solutions

Motorola Solutions
Motorola Solutions
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Company Overview:


At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.

Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem.

That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view.

We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help.

The work we do here matters.


Aperçu de l'entreprise


Chez Motorola Solutions, nous sommes guidés par un objectif commun: aider les gens à donner le meilleur d'eux-mêmes dans les moments les plus importants - et nous sommes à la hauteur de notre engagement en créant des solutions sécurisées.

Parce que les gens ne peuvent donner le meilleur d'eux-mêmes que lorsqu'ils se sentent en sécurité et qu'ils le sont.

Nous créons des solutions sécurisées en développant les meilleures technologies intégrées à travers les écosystèmes de sûreté et de sécurité.

Qu'il s'agisse d'appareils et de réseaux de communications essentiels, d'une sécurité vidéo et d'un contrôle d'accès basés sur l'IA ou d'une capacité d'unir la voix, vidéo et les données dans un seul centre de commandement.

Nous créons des solutions sécurisées en connectant les agences de sécurité publique et les entreprises, permettant ainsi une collaboration essentielle entre les personnes qui ont besoin d'aide et les personnes pouvant aider.

Le travail que nous accomplissons ici est primordial.


Department Overview:

This team deals directly with our partners and customers and helps them with resolving their technical issues related to Motorola Solutions Inc (MSI) products.

It is a rapidly growing team with tons of career opportunities. The team values transparency, open communication, collaboration and customer first mentality.

About the Position

What will you get to do

  • Setup deployments (Pelco and Avigilon) either onsite or remotely from the ground up based on customer requirements in the most effective and efficient manner.
  • Perform the following either in the field or remotely
  • Configuration of VMS environments
  • Network config/setup
  • Site Audits
  • Troubleshooting of existing/new issues reported by the customer
  • Upskill Sales teams, Channel Partners, and endusers by providing thorough product training.
  • Conduct inperson and remote product demonstrations and lead technical discussions.
  • Develop and maintain strong relationships with customers and partners.
  • Travel or remote into sites to provide support for Sales and System Integrators and lead troubleshooting and training activities.
  • Collaborate with the Customer Success and Support teams in providing postsales support to customers.
  • Closely support Sales teams in achieving sales targets and strategic goals.
  • Be proactive in the entire Sales cycle, assisting in the identification of stakeholders; identifying potential risks in the engagement and proposing mitigating actions.

Education / Experience

  • 45 years of relevant experience in an IT environment with a Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or a relevant software/computer related field is considered an asset OR minimum 7 years of relevant experience, additional prior vocational or technical education will be considered an asset.
  • Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+.
  • 3+ years of relevant field experience in a VMS/Access control environment
  • Strong knowledge in networking and system design.
  • Experience working with Physical Security VMS, DVR, NVR, Cameras, Encoders, POE, POS, Access Control and other industry specific technologies.
  • Experience with Milestone, Genetec, Exacq, Avigilon, Axis, Hikvision, OpenPath, Feenics, HID, Phoenix and other industry players is a plus.
  • Experience deploying a VMS and cameras from the ground up.
  • Understanding of network and POE requirements for physical security.
  • Knowledge and recent experience with programming and APIs is preferred.

Essential Skills

  • Demonstrate and articulate a strong understanding of troubleshooting logic and steps to resolution.
  • Develop a strong understanding of Motorola Solutions Video and/or Access Control products
  • Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.
  • Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to c
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