Bilingual Service Desk Tech I - Mississauga, Canada - CompuCom Systems, Inc.

CompuCom Systems, Inc.

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Why Compucom? (Overview):

What We Need & What You'll Do (Responsibilities):

Communicates with customers at all levels of technical and non-technical skills sets
Support for PCs, laptops, printers, cell phones, and tablets etc.

Who You Are (Qualifications):
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MUST be conversationally fluent in French and English:

1-2 years of related work experience preferably in an IT Service Desk/Call Center environment
Active Directory, and Exchange experience required
Experience using ITSM Ticketing tools (e.g. Service Now, Remedy) to manage and track incidents preferred
Certification in relevant IT products/technologies a plus
Focus on providing exceptional customer service
Able to communicate effectively in English and French both written and verbal with key stakeholders, leadership, partners, team members, other organizations, and customers
Ability to type while in involved in a conversation, at least 30 WPM
Sound understanding of customer support, operations, and processes with a desire and enthusiasm to serve customers
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
AA degree or technical training preferred or equivalent combination of education and experience
Solid analytical/cognitive skills to troubleshoot complex and technical problems
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
Demonstrated capability to achieve results under pressure in a fast paced client driven environment.

Nice to Have

Basic knowledge of ITIL
Basic understanding of Service Desk metrics/SLA's
Minimum of 1year experience working in an IT Service Desk/Inbound Call Center environment preferred
Experience using ITSM Ticketing tools (e.g. Service Now, Remedy) to manage and track incidents preferred
Associate's (or equivalent) degree in Computer Science or Information Technology from a technical school preferred
Certification in relevant IT products/technologies a plus