Bilingual Customer Service Representative - Brampton, Canada - Canada Data Communications Management Corp.
Description
Position:
Customer Service Representative
Reports To:
Client Services Manager
Location:
Brampton, ON
Type:
Full Time, Permanent
Job Summary
Accountabilities:
- Answer phone calls (direct and through phone queue lines) and provide professional service to customers
- Process orders and perform transactions within our online ordering system and ERP system ensuring customers' inquiries are met in a timely manner
- Liaise with internal DCM departments as required to resolve customer issues
- Enter orders in FLEX (online ordering tool) and D36
- Process returns and RSRs for credits
- Generate and distribute reports as required for customers and Sales
- Electronic filing in Sharepoint
- Assist Sales and CX as required in administrative tasks
- Perform other duties as assigned
Requirements:
- 12 years of relevant work experience
- Working proficiency in French required
- Accurate data entry skills
- Intermediate Microsoft Office knowledge (Word and Excel)
- Knowledge of D365 and FLEX Training is an asset
- Customer service skills, resourceful, problem solving and listening skills
Data Communications Management Corporation is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, color, religion, national origin, sex, age, handicap, or any other classification protected by applicable federal and provincial laws.
Should you require any accommodation throughout the recruitment and selection process, please inform human resources so that we can ensure your equal participation.
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