Manager, End User Devices - Ottawa, Canada - Canadian Blood Services

Canadian Blood Services

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job category:
Information technology

Job posting ID: 4973

Employment status:
Regular full-time

Position's anticipated start date:

Classification:
PTS/MGT/IT B

Salary/Rate of pay:
$105,000 - $121,000

Application deadline:

Together, we can make all the difference in the lives of others.
Be part of a dynamic, collaborative and caring organization committed to saving and improving lives.

Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada's Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play._

About the role

Canadian Blood Services is looking for a
Regular full-time Manager, End User Devices to join our dynamic
IT Infrastructure, Operations and Delivery team.

The
IT Infrastructure Operations & Delivery team is responsible for managing and maintaining Canadian Blood Services (CBS) IT infrastructure to ensure the smooth and efficient operation of its technology systems.

In this role, you will be primarily responsible for leading the End User Device Solutions and Provisioning teams to provide services in the areas of acquisition, provisioning, configuration, deployment, maintenance, support and decommissioning of laptop and desktop computers, mobile devices, and printers.

You will also be accountable for the strategy, planning and execution of the delivery of end user devices used by internal CBS stakeholders in order to meet Canadian Blood Services' business goals with a focus on delivering excellent customer service.

Formula for success

Leveraging you ability to think critically and your experience in IT program management, you will develop, maintain and execute strategic and tactical plans for end user devices which meet Canadian Blood Services' internal stakeholder's short and longterm needs.
Utilizing your leadership skills, you will manage a team of resources to meet defined needs, ensuring that the team has the appropriate size and mix of experience and skills.
Leveraging your technical expertise and collaboration skills, you will investigate and recommend solutions for new capabilities and/or enhancement to existing capabilities, in consultation with other IT functions and the business based on customer requirements and established IT architecture.
Harnessing you customer focused mindset, you will manage end user device deployment and ongoing support to end users at CBS Alta Vista and Lancaster locations.
Capitalizing on your analytical and organizational skills, you will forecast and manage the cost structure of end user devices ensuring that an adequate budget is allocated to provide the required services.
Drawing upon you adeptness, you will be accountable for the development and maintenance of effective IT processes, policies and strategies relating to end user device deployment, maintenance, decommissioning and hardware asset management.

Desired education and skills

Postsecondary level education in a relevant discipline from a recognized academic institution, preferably a University Degree in Computer Science, Information Systems or equivalent.
Five years of directly related progressive leadership experience including involvement in technology operations and infrastructure management within a midsized organization.
Strong understanding of end user device management, inventory management and supply chain principles.
Advanced organizational, communication and interpersonal skills
Experience evaluating and implementing end user technology such as laptops, desktops, mobile phones, tablets, etc.
Committed to promoting a team environment and collaborating with stakeholders from various functional areas.

What we offer you

4 weeks' vacation.
Annual performance award up to 10%.
Comprehensive group health, dental and vision benefits for you and your family.
Defined benefit pension plan.
Employee discounts, wellness program, professional resources.

What you can expect

This role will work in a hybrid environment with requirements to be onsite at a Canadian Blood Services location 40% of the time/2 days of the week.
You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.
If you are located outside of Ottawa, you may be expected to travel to our office location in Ottawa Lancaster Rd, quarterly for inperson team meetings when required.

Diversity and inclusion play a vital role in ensuring health equity for patients acros