Operations Supervisor - Toronto, Canada - Walker Industries

Walker Industries

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Walker

Walker Industries, a fifth-generation, family-owned company founded in 1887, operates from its base in the Niagara Region with facilities across Canada and the United States.

We employ more than 1,200 people in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions chemistries.

Growth and transformation are a natural part of our business and our employees evolve with us.

We are looking for a
Operations Supervisor at our Walker - Grease Trap Services Toronto location.

Position Summary:_

Reporting directly to the Toronto Operations Manager for Walker GTS, the incumbent is responsible for the Toronto night shift operations including training technicians in a union environment, quality control of service, Health and Safety, MTO and MOE requirements, fleet allocation, truck maintenance issues, and documenting process and procedures.

Major (Primary) Responsibilities:

Supervising the morning activities of the operations at the Toronto plant location.
Supervising a team of employees in a union environment and enforce policies and procedures.
Work closely with all levels to develop and enforce division quality, health and safety and productivity goals while ensuring all targets are met and maintained.
Health and safety training and conduct quarterly inspections addressing issues and enforcing safety requirements.
Human resources functions including responding to disciplinary issues, working and maintaining relations with union and HR.
Ensures truck routes are progressing and managed efficiently on a daily basis through CRM (Customer Relations Management) software. Liaisons with logistics team and addresses issues as required.

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7. Working CSR in regards to re-routing vacant routes (from sickness etc.) by utilizing the CRM program, manage routes and specific calls based on fleet and employee availability.
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8. Dealing with phone calls and emergencies during supervisor shift.
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9. Ensure quality standards through conducting site and worker inspections and providing additional training as required.
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10. Monitor driver logbooks, equipment availability and inventory to ensure the technicians have the tools required.
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11. Address issues ad hoc and complete additional duties as required.

Skills/Knowledge/Experience Required

Skills: _

This position requires an advanced degree of initiative and judgment in order to organize, prioritize and supervise daily tasks.

Courtesy, tact and diplomacy are required in dealing with colleagues, industry associates, government agencies and customers in every day working relationships.

Able to work with little to no supervision and to take discretionary action as required.
Adaptable able to work with diverse personalities and styles.
Demonstrated problem solving skills to analyze problems, resolve conflicts and formulate a plan of action.
Advanced ability to monitor and promote health and safety and environmental initiatives.
Advanced ability to plan and oversee the routine workload of a small team and provide constructive performance feedback.
Basic computer software skills track data and produce documents and reports as required.
Proficient communication skills, both oral and written to disseminate information with clarity, in one on one or group situations, or over the telephone
Advanced negotiation skills to secure costeffective supply contracts, contracts, services and equipment.
Advanced numeric skills to analyze and interpret financial information, develop and monitor budgets, recommend improvements and negotiate pricing for extra work to increase profitability.
Business acumen advanced understanding of operational standards relative to business management and growth.
Demonstrated ability to prioritize work and multitask.
Professional manner, tact, diplomacy and discretion in dealing with clients, vendors, engineers, general public, associates, customers and colleagues, including senior management.
Superior knowledge of unionized policies, procedures and collective agreements.
Education &

Job Knowledge:
_

Minimum High School graduation or equivalent plus specialized courses equivalent to a one year diploma or an equivalent level of education.

Requires an understanding of how to perform a variety of different job duties or understanding how to operate basic equipment.

Understanding of the job tasks may be acquired through some job specific courses through schooling, self‐study or through periods of training up to a year in length.

Knowledge is acquired through some post secondary education or apprenticeship and brought to the job, or usually learned within six months of experience on this job or related life experience (compressed time).

Experience:_

Greater than 2 years in a supervisory role with a transportation organization.

Certificates, Licenses or Registration:
A valid G Class Driver's license with a clea