Training Team Lead - Ottawa, Canada - GardaWorld

GardaWorld

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Headquartered in Montreal, Canada, GardaWorld is the world's largest privately owned security services company. We operate across a range of highly focused business solutions including cash services, protective services and aviation services.

Over 122,000 highly trained, dedicated professionals serve clients in North America, Latin America, Europe, Africa, Asia and the Middle East.

We are currently looking for a Training Team Leader - Ottawa.

Reporting directly to the Training Manager, The Training Team Leader will actively participate in various training initiatives such as participating in Screening Officer Foundations Program (SOF), conducting On the Job Training (OJT), and assisting with delivery of training to screening officers requiring re-certifications and other GARDA training program.

A Training Team Leader is responsible for delivering training to screening officers following the parameters prescribed by CATSA

This position also includes:
coaching, mentoring and assisting in recertification or infiltration testing, providing support in delivering GARDA Internal training.

TASKS AND DUTIES

Delivers onthejob GardaWorld and CATSAmandated training such as but not limited to: requisite postcourse practical training and refresher courses, Performance Improvement and Performance Expectation Plans (PIP/PER) and training requirements, and other security and customer service training (e.g., practice sessions)
Monitors tests and assessments related to all elements of CATSA's NTCP program, and GardaWorld skills development sessions
Supervises Screening Personnel participation in practical skill development sessions
Implements training for new operating procedures and supports new hire orientation training
Manages and delivers individual training improvement plans
Provides Checkpoint & Oversight Support where required
Providers recommendations on certification maintenance
Develops rapport and creditability within screening officer population to increase effectiveness of training interactions
Demonstrates positive partnership with our client to support training programs

EDUCATION AND SKILLS REQUIRED

High School Diploma
Minimum 1 year of Screening Officer experience (PBS)
Proficiency in Microsoft Office
HBS and NPS qualifications

- achieved 90% on National X-Ray Exam
- achieved 90% on PBS RLP Knowledge Exam

Free from any CATSA PERs within the last year
Ability to coach, correct and mentor Screening Officers
Able to deliver an effective training seminar
Attention to detail with the ability to meet deadlines and work under pressure in a fastpaced environment
Can work independently with mínimal supervision
Excellent written, verbal and communication skills
Consistent with the professional appearance standards
Possesses a good performance and absenteeism record with both CATSA and GardaWorld
Flexible to work within a 24/7 operation in which schedules could change on a weekly basis as per training requirements

- have a clean criminal record & eligible to obtain a RAIC (security clearance)