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Richmond Hill

    Senior IT Consultant - Richmond Hill, Canada - MBC

    MBC
    MBC Richmond Hill, Canada

    5 days ago

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    Description

    Role Description

    MBC is going through a process where we are transitioning our customers to align with the Modern Workplace. We are looking for a Infrastructure Specialist that has 5-7 years of experience working in a Managed Services environment with a focus on Implementing Infrastructure Refreshes such as physical and virtual windows servers (on premises and Cloud), network hardware, desktops, office setup/move and new client onboardings. This person must have knowledge of all areas of a client infrastructure with a focus on Microsoft Technologies. The candidate must possess excellent communication skills, time management skills, and enjoy working with people.

    This is a hybrid role is based out of our Richmond Hill office but travel to client sites around the GTA will be required from time to time.

    Responsibilities

  • Work on the Professional Services Team to complete projects according to our deadlines
  • Ensure you implement all tasks that are in scope and request approval for any out-of-scope elements
  • Update documentation for all projects for appropriate handoff to the service desk
  • Maintain up to date time entries for tasks assigned
  • Escalate any issues and risks through MBCs project processes
  • Creating and maintaining needed SOPs
  • Ensure work aligns with MBCs Security First focus and delivering Delightful IT to our clients
  • Help team members with expertise, troubleshooting and training as needed
  • Attending client calls for projects
  • Technical Skills

  • Understanding of and experience with a Remote Monitoring Platform N-Central
  • Experience deploying and maintaining Microsoft Windows Server 2008 to 2022
  • Experience supporting clients on Microsoft 365 – all apps (Exchange online, SharePoint, OneDrive, Intune, Teams & Teams Voice)
  • Experience managing or supporting Microsoft Exchange
  • Experience deploying and managing Veeam Backup and Replication, Veeam Backup for M365, Microsoft Azure Recovery Services (MARS), Datto SaaS Cloud Backup
  • Experience deploying and managing Hyper-V and VMWare environments
  • Experience deploying and managing Switches, Firewalls and Wifi
  • Experience in deploying and managing Microsoft Remote Desktop Services
  • Experience in deploying and managing multi-site Microsoft Technologies such as Active Directory, DFS, Hyper-V Replication and Disaster Recovery Environments
  • Experience in deploying and managing storage devices such as SAN, DAS and NAS
  • Good understanding of L3 Routing, L2 VLANs, and VPN technologies
  • Experience in Private Cloud/Data Center environments
  • Experience migrating into the public cloud (Azure, etc)
  • Experience working in Hybrid Cloud Environments, where clients utilize on-premises infrastructure along with Private and Public Cloud
  • Experience in setting up/moving offices and new client onboarding is an asset
  • Experience with Salesforce Service Cloud is an asset.
  • Interpersonal Skills

  • Exhibit solid communication skills, both written and verbal with the ability to communicate and articulate technical information into layman terms
  • Strong analytical and problem-solving skills
  • Initiative and organizational skills
  • Able to adapt and quickly develop in-depth technical understanding of new and different applications
  • Strong ability to analyze situations, diagnose problems, and develop and implement solutions
  • Must be a team player willing to work on a variety of technical initiatives
  • Must have the ability to work independently and identify priorities for completion of multiple tasks
  • Extremely Detail oriented
  • Able to follow verbal and written instructions.
  • Educational/Technical Experience

  • 5-7 years in a Managed Services environment, with minimum 5 years in a project team
  • Related Microsoft certifications an asset

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