Operations Manager - Vancouver, Canada - Ziing

Ziing

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Ziing is a technology-driven logistics company that enables personalized next-day package delivery. We help brands increase customer loyalty by facilitating an incredible delivery experience. Ziing was born out of a desire to be mindful of mobility.

We are committed to Environmental, Social and Governance (ESG) practices anchored in data-driven intelligence and have achieved aggressive year-over-year growth by leveraging a unique service partner model that combines local drivers with industry-leading technology.

We are

hungry to make an impact,

mindful of how we treat each other, and

humble to know it takes a team approach to make a difference.

Team

In this newly created role, you will report to the Director of Operations - Western Canada and will support operations in Vancouver and the Western markets.

You will be responsible for managing on-time delivery performance (OTDP), delivery success rates and exception handling for assigned clients within the "Portfolio".

You will organize, manage, and collaborate with service providers to meet and exceed client expectations.

This will include a fair and equitable distribution of work with the aim of achieving retention of high quality service providers, and satisfied clients.

What you'll do

Dispatch and monitor for completion of all orders in the company Order Management System (OMS)
Manage capacity through planning and scheduling of qualified service providers
Conduct business with service providers and clients in a way that aligns with the company's core values of humble, hungry, and mindful
Ensure all regulatory compliance requirements are met prior to engaging service providers
Provide feedback on routing efficiencies to gain further enhancements to productivity and service
Enforce all scanning compliance requirements with service providers to meet goal of 100% scan visibility
Review prior day KPI's and conduct root cause analysis to determine the required follow up and action items
Maintain process mapping of tasks
Plan, organize, monitor results, and manage outcomes for service providers in accordance with service agreements and client expectations
Schedule and meet clients to review service levels, opportunities for improvement and business growth
Support and execute on new sales growth

What we're looking for

Minimum of a High School diploma
5+ years experience in operations logistics / related field
3+ years leadership experience is preferred
Experience utilizing Microsoft Suite and dispatch systems
You are able to read and manipulate data, including KPI analysis
You have good project management and communication skills
You are a diplomatic leader with a proactive approach
You have your own transportation
Flexibility with the work hours as needed, in order to support the business

***
Some of our benefits you can expect

Generous vacation time, personal days, and volunteering time
Extended Health Benefits from your first day
Training and development opportunities including educational assistance and internal job movement
Cell phone and car allowance

Does this role interest you but you don't check every box?
We value diversity in our teams' experience.

Whatever your background, experience, ethnicity, physical ability, sexual orientation, race, and gender is, we want to hear from you We are dedicated to fostering an inclusive and diverse environment for all employees.

One of our goals is decent work and economic growth.

To accomplish this, we know we need to build a diverse team, where everyone feels a sense of belonging and are valued for their contributions and perspectives they bring.

- *If you have a disability that requires accommodation during any stage of our recruitment process, please let us know how we can best assist you*_