Operations Manager - Vancouver, Canada - Ziing

Ziing
Ziing
Verified Company
Vancouver, Canada

4 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Ziing is a technology-driven logistics company that enables personalized next-day package delivery. We help brands increase customer loyalty by facilitating an incredible delivery experience. Ziing was born out of a desire to be mindful of mobility.

We are committed to Environmental, Social and Governance (ESG) practices anchored in data-driven intelligence and have achieved aggressive year-over-year growth by leveraging a unique service partner model that combines local drivers with industry-leading technology.

We are

hungry to make an impact,

mindful of how we treat each other, and

humble to know it takes a team approach to make a difference.


Team


In this newly created role, you will report to the Director of Operations - Western Canada and will support operations in Vancouver and the Western markets.

You will be responsible for managing on-time delivery performance (OTDP), delivery success rates and exception handling for assigned clients within the "Portfolio".

You will organize, manage, and collaborate with service providers to meet and exceed client expectations.

This will include a fair and equitable distribution of work with the aim of achieving retention of high quality service providers, and satisfied clients.


What you'll do

  • Dispatch and monitor for completion of all orders in the company Order Management System (OMS)
  • Manage capacity through planning and scheduling of qualified service providers
  • Conduct business with service providers and clients in a way that aligns with the company's core values of humble, hungry, and mindful
  • Ensure all regulatory compliance requirements are met prior to engaging service providers
  • Provide feedback on routing efficiencies to gain further enhancements to productivity and service
  • Enforce all scanning compliance requirements with service providers to meet goal of 100% scan visibility
  • Review prior day KPI's and conduct root cause analysis to determine the required follow up and action items
  • Maintain process mapping of tasks
  • Plan, organize, monitor results, and manage outcomes for service providers in accordance with service agreements and client expectations
  • Schedule and meet clients to review service levels, opportunities for improvement and business growth
  • Support and execute on new sales growth

What we're looking for

  • Minimum of a High School diploma
  • 5+ years experience in operations logistics / related field
  • 3+ years leadership experience is preferred
  • Experience utilizing Microsoft Suite and dispatch systems
  • You are able to read and manipulate data, including KPI analysis
  • You have good project management and communication skills
  • You are a diplomatic leader with a proactive approach
  • You have your own transportation
  • Flexibility with the work hours as needed, in order to support the business
***
Some of our benefits you can expect

  • Generous vacation time, personal days, and volunteering time
  • Extended Health Benefits from your first day
  • Training and development opportunities including educational assistance and internal job movement
  • Cell phone and car allowance

Does this role interest you but you don't check every box?
We value diversity in our teams' experience.

Whatever your background, experience, ethnicity, physical ability, sexual orientation, race, and gender is, we want to hear from you We are dedicated to fostering an inclusive and diverse environment for all employees.

One of our goals is decent work and economic growth.

To accomplish this, we know we need to build a diverse team, where everyone feels a sense of belonging and are valued for their contributions and perspectives they bring.

- *If you have a disability that requires accommodation during any stage of our recruitment process, please let us know how we can best assist you*_
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