Service Desk Support Technician - Hamilton, Canada - St. Joseph's Healthcare Hamilton

St. Joseph's Healthcare Hamilton

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Details:

Posting #: 26526

Department:
DS-Infrastructure Client Svcs

Employee Type:
Regular, Part Time

If Temporary, Number of Weeks:

Union:

CUPE

Openings Remaining:1

Schedule:

Work Days:
Monday to Sunday, Holidays

Time of Day:
Days, Afternoons, Nights

Shift:
Rotating, 7.5 hour

This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown)

Application Dates:

Opening Date: 28/11/23

Closing Date: 05/12/23 Applications must be received online by 12:00 midnight on the Closing Date

Position Description:

***
QUALIFICATIONS

Completion of Grade 12, plus minimum of 2year postsecondary program in computer related field.
Additional training and certification to include A+ Certification, Microsoft Certification, ITIL related training, Healthcare IT Tech certification or equivalent.
Minimum six mon ths experience in a related environment.
Solid analytical/cognitive skills to troubleshoot complex and technical problems
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
Demonstrated capability to achieve results under pressure in a fast paced client driven environment.
Able to communicate effectively in English both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers.

RESPONSIBILITIES

Provide initial (Level 1) technical assistance and support for incoming service incident requests and issues related to users. Examples include password resets, printer configurations, break/fix. Communicates with customers at all levels of technical and nontechnical skills sets.
Documents all pertinent user/customer identification information, including name, department, contact information, and nature of problem or issue or any additional information as required.
Prioritize problems for resolution. Elevates complex (Level 2) and/or high priority problems to the appropriate specialized support groups for resolution and/or Supervisor/Manger if and as required.
Accesses Internet websites, internal or external knowledge bases, and frequently asked questions resources to learn and aid in troubleshooting to perform required tasks.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform postresolution followups to incident and request if required. Follows up with end users to provide status updates.
Recommends procedure modifications, ideas or improvements.
Performs other related duties as assigned by Manager.

WAGE RATE:

Hourly:
$27.11..$ $29.49 (plus 14% in lieu of benefits)

PLEASE NOTE:

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

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_St. Joe's fosters an environment where we celebrate diversity, where teams reflect the diversity of the community in which we serve, enhancing the connection to patients, clients, community, and each other._

St. Joseph's Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the _Mission, Vision, and Core Values_ of SJHH._

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.
**Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.