Team Lead, Co-op Curriculum/learning and Student - Toronto, Canada - University of Toronto

University of Toronto

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:06/08/2023

Req ID: 31849

Faculty/Division:
University of Toronto Scarborough

Department:

UTSC:
Arts & Science Co-op Programs

Campus:
University of Toronto Scarborough (UTSC)

Position Number:

About us:

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe.

Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities.

The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

Your opportunity:

Reporting to the Assistant Director, Student Services, the incumbent will lead the overall co-op student experience and student success from admission to graduation with specific focus on student access to the co-op program, co-op curriculum, co-op programming, co-op community and program retention.

This will involve ensuring service delivery requirements and standards for the program are being met; developing and implementing recommendations based on student survey and focus groups; implementing plans and process improvements for program services to meet department goals; supervising the day to day work of Student Development Coordinators facilitating preparation courses and delivering first year experience as well as programming to students at all stages of the program; maintaining program curriculum and journey maps for overall co-op experience; managing the curricular review process; coordinating representation in the calendar, and ensuring timetable and enrollment is secured for co-op course delivery; collaborating with other Team Leads, such as Team Lead, Co-op Hiring & Workplace Learning and Industry and Partnership Development Lead to ensure a holistic approach to student success and a positive student experience in the program; consulting with coordinators on student cases and responding to escalated complaints or student situations; and serving as a back up for aspects of preparation course delivery and coaching appointments during peak periods.

Your responsibilities will include:

Planning and implementing workflow for a group
Overseeing daytoday service delivery requirements and operational needs
Planning and overseeing the implementation of new and/or revised business processes
Planning components of educational programs and/or course design
Facilitating educational workshops and seminars
Developing and implementing student retention plans that support strategic objectives
Assessing and determining benchmarks and metrics

Essential Qualifications:

Master's Degree in a relevant area of study (i.e. education, adult training, human resources) or acceptable combination of equivalent experience. Certified Training and Development Practitioner is an asset
Minimum five years' experience working directly in support of individuals in the area of career development, preferably in a postsecondary environment
Experience managing relationships between multiple stakeholder groups and working in a data or target driven environment, building community and engagement, enhancing student experience and student success
Experience or knowledge of curriculum development, delivery and evaluation and services which supports and fosters equity, diversity, inclusion and access
Experience and knowledge of student experience/success programming, adult learning principles and career development theories to create and deliver learning using educational technologies
Experience supervising and leading staff, preferably in a unionized environment
Must show evidence of a commitment to equity, diversity, inclusion and the promotion of a respectful and collegial learning and working environment
Excellent oral and written communication skills are required in addition to the ability to make strong and confident presentations to a range of audiences
Ability to work independently with strong organizational skills and a focused attention to detail
Ability to prioritize work and multitask
Good judgement, tact and discretion and able to resolve issues, problems and competing goals
Proven ability to foster an engaging team atmosphere built on collegiality and respect and motivate both individual and collective accountability to achieve department targets and plans
Excellent computer skills, including proficiency with Word, Excel, PowerPoint, Outlook and CRM systems

Assets (Nonessential):