Canada Account Coordinator - Oakville, Canada - ServiceMaster

ServiceMaster

Verified Company

Oakville, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_Ready to be part of a dynamic and growing company?_
ServiceMaster Brands is looking for talented people to join our team
-
_National Account Co-ordinator

SM Restore_

The purpose of this job is to provide support to the Commercial Manager by efficiently managing current and ongoing jobs for our Commercial accounts.

Emphasis is being placed on organization, effectiveness, and efficiency.

What you'll do:

Review individual call logs to ensure all calls are dispatched in a timely manner.
Track all losses for National Account individually using different platforms such as Salesforce and XactAnalysis (XA).
Keep up to date and Provide Standard Operating Procedures to each Project Manager (PM) to ensure account protocols are being followed.
Keep constant communication with National Accounts with updates on reports, project status, approvals, etc.
Liaise between Home Office, Franchises, and National Accounts.
Problem resolution. Escalate to Commercial Manager when necessary.
Review estimates and invoices before they are sent to the accounts.
Collect & process invoices as well as create sales orders as needed.
Upload invoices to different platforms depending on the account.
Follow up on outstanding payments.
Keep National Account Summary file as well as protocols updated and current.
Update CommercialLINK related files and documents as needed.

What you bring:

Excellent communication skills, both written and verbal, with a professional demeanor.
Highly organized with a strong attention to detail, including reviewing and collecting report information from the field and managing invoicing.
Keen attention to detail
Demonstrated sound work ethics, conscientiousness and approach work with urgency
Team player that thrives with teambased learning
Proven ability to build and maintain strong working relationships
Adaptable, and able to work effectively in a variety of settings
Flexibility with work hours due to the nature of the job, at times will need to respond to emergencies outside of normal business hours if attention is required.
Works well independently and in a team environment
Ability to multitask manage multiple timesensitive tasks
Must be able to manage and prioritize a high volume of tasks and projects simultaneously.
Experience with project operations coordination is an asset.
Ability to work well under pressure and adapt quickly to changing priorities.

Specific training and knowledge required in:

Advanced Microsoft Office
XactAnalysis (XA)
Verisae
Vixxolink

Work Location:

This is a hybrid position based in the corporate office at 2275 Upper Middle Road E., Suite 200, Oakville, ON L6H 0C3

About ServiceMaster Brands

ServiceMaster Brands is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries.

Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year.

ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore, ServiceMaster Clean, Merry Maids, TWO MEN AND A TRUCK, Aftermath Services, Indoor Science.

While each brand maintains a distinct identity, we share a commitment to our mission to
Making Everyday Heroes More Heroic.

From our franchisee experience to career development to our community outreach efforts, our values -
We Serve, We Care, We Deliver, We Do - guide us.

Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions.

Stars in our company at all levels are builders—they love to create, lead and see their plan come to life.

Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career.

ServiceMaster Brands is headquartered in Atlanta, Georgia.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by fed_eral, state and local laws._