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    Front Office Assistant Director - Montréal, Canada - Hôtel Humaniti Montréal

    Hôtel Humaniti Montréal
    Hôtel Humaniti Montréal Montréal, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    The Humaniti Hotel Montreal is the very first
    Autograph Collection by Marriott hotel to establish itself in Quebec, in all
    its grace and sophistication. Open since June 2021, the hotel is located in the
    heart of a vertical community that includes condos, residences, offices, two
    restaurants, a lounge, a bakery, a health centered grocery store, a fitness
    center, meeting rooms and spa. Experience hospitality at its finest and
    discover an innovative concept that celebrates the art of living in all its
    forms. Simply exceptional, the Humaniti Hotel Montreal is a next-generation
    hotels for true global citizens. A unique hotel that subtly permeates an
    ecosystem rich in experiences, inspiring design, and a fascinating way of life.

    Join the Humaniti community

    Here are the benefits and privileges offered to you by
    the Humaniti Hotel:

    ·
    Thrive
    within a positive, friendly, and dynamic team in a beautiful environment.

    ·
    The
    opportunity to take on new challenges and advance your career across North
    America.

    ·
    Employee
    benefits, such as life, disability, medical, and dental insurance partially
    covered by the employer.

    ·
    Retirement
    plan with employer contributions.

    ·
    Various
    employee recognition programs.

    ·
    Various
    training programs.

    ·
    Discounts
    within our hotel chain.

    Description

    We are looking for a front office Assistant Director
    with a passion for hospitality, wishing to join our team. Reporting to the front
    office Director, the incumbent will be responsible for assisting the Director
    in the administration of reception functions and in managing its daily
    operations.

    Our front office Assistant Director will guide our
    artisans and valets to deliver impeccable service to our guests, reflecting our
    DNA: evolved, captivating, and connected. At the Humaniti Hotel Montreal, we
    are looking for people who prioritize the human touch and will deliver an
    experience in line with our wellness concept to our customers.

    Roles and Responsibilities

    ·
    Support,
    supervise, and guide the front desk team in all guest interaction processes.

    ·
    Participate
    in the training of the front desk team and ensure daily tracking of learning
    progress.

    ·
    Ensure
    that the front desk team has the necessary tools for the smooth operation of
    operations.

    ·
    Responsible
    for guest requests and their completion within the established deadlines
    according to hotel standards.

    ·
    Monitor
    daily front desk operations.

    ·
    Responsible
    for customer satisfaction and complaint management.

    ·
    Respond
    to guest comments on various booking platforms and ensure post-service
    follow-up.

    ·
    Ensure
    proper management of guest folios and billing.

    ·
    Take
    initiative in improvement efforts for the department.

    ·
    Supervise
    the reception team, including reception supervisors, to ensure compliance with
    all established procedures.

    ·
    Support
    the front office Director in her tasks.

    ·
    Manage
    disciplinary cases.

    ·
    Perform
    administrative tasks related to the department.

    ·
    Provide
    service that exceeds our customers' expectations and instill this quality of
    service throughout the team.

    ·
    Responsible
    for enforcing hotel standards and policies.

    ·
    Ensure
    smooth service coordination with various hotel departments.

    ·
    College
    or university degree in hotel management or equivalent education.

    ·
    Excellent
    organizational skills, prioritization, and outstanding customer service.

    ·
    Excellent
    ability to establish and maintain good business relationships with other
    departments and external stakeholders.

    ·
    Ability
    to work under pressure and manage stress.

    ·
    Proactivity,
    initiative, and autonomy.

    ·
    Strong
    personnel management skills.

    ·
    (3)
    years of experience in the hotel industry at the front desk.

    ·
    (2)
    years of team supervision experience in the hotel industry.

    ·
    Availability
    during the day, evening, and weekends.

    ·
    Bilingual
    (French and English).

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