Program Coordinator - Mississauga, Canada - Polycultural Immigrant and Community Services

Polycultural Immigrant and Community Services

Verified Company

Mississauga, Canada

4 weeks ago

Posted by:

Sophia Lee

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Description

Position Title:
Program Coordinator - Refugee Resettlement

Organization Structure:
Reports to the Program Manager

Job Classification:
Coordinator

Job Status:
Full-time

Number of Positions:1

Location:
YYZ Pearson Airport - Port Of Entry (POE)

Wages:
$32.00/hour for 40 hours per week

Availability:
Weekends and Weeknights, with possible day shifts

This is NOT a bargaining unit position.

About Polycultural

Be a part of Polycultural Immigrant and Community services Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all.

We are a multicultural melting-pot perfectly reflecting Canada's diversity.

We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all.

With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers a comprehensive benefits, including paid time off at Christmas (for eligible employees), employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP), and WorkPerks

Position Summary

As a Program Coordinator in the field of Refugee Resettlement, you will be responsible for overseeing and coordinating the duties of the airport team that consists of Workplace Coordinators and On Call Resettlement Counselors, at YYZ, Toronto Pearson Airport.

You will be working closely with the airport team, and the Program Manager, and play a vital role in helping refugees integrate into their new communities and rebuild their lives.

Responsibilities

Hiring, training and supervising the airport team
Monitoring and authorizing their biweekly timesheets/payroll
Building the weekly staff flight schedule, and ensuring staff presence is commensurate with the arriving clients' spoken languages
Booking hotel rooms for overnight clients, and making necessary additions/cancellations day or night
Ensure that staff follow proper professional and ethical conduct when dealing with clients, and offer guidance to ensure the quality of service is maintained
Conduct performance reviews and take all needed actions to remedy identified issues
Assist the Program Manager to carry out their duties in a timely manner
Other duties as assigned

Competencies

Planning & Organizing/Time Management
Establishes a systematic course of action for self or others to ensure the accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Technical Expertise

Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one's job effectively.

Professionalism
Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question.

Self -Management

The ability to manage your own actions effectively and responsibly, well -being and time to achieve organizational goals, self-improvement and personal growth.

To maintain an effective work/life balance in response to a stressful, challenging and dynamic work environment.

Drive for Results
Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.

Coaching
Works to improve and reinforce performance of others.

Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Values the expertise of others and diversity.

Communications

Uses a variety of communication styles and strategies to foster open communications, the exchange of information and discussion on an ongoing basis.

Organizational Understanding

Understands agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one's own group with those of the broader organization.

Qualifications

University degree in Social Work, Management, Business Administration, or the equivalent

- combination of education and 3 years' work experience

Strong knowledge of the social and community services sector
Experience in supervision and program coordination and delivery
Experience supervising in a unionized environment is an asset
Proven management experience with demonstrated capacity to manage a small team in a high pace environment.
Proven ability to lead and promote a positive and professional team culture.
Proven program management experience and demonstrated ability to deliver program outcomes on time and to a