Customer Service - Toronto, Canada - Lastman's Bad Boy
Description
Customer Service & E-Commerce Associate
Lastman's Bad Boy is one of Ontario's finest and most successful retail chains, with 12 locations serving Ontario We are a one stop shop for the best deals on the items that make a home feel special: furniture, mattresses, appliances, and electronics.
Lastman's Bad Boy has been a leader in our industry and while we have been successful in online sales thus far, we see much more opportunity, and are excited about our prospects.
This is an exciting opportunity for a hard working, fast paced individual seeking to make a name for themselves in the world of customer service and e-commerce.
Responsibilities:
- Communicate with Lastman Bad Boy customers to arrange and coordinate delivery of purchased items to their place of residence.
- Document and communicate confirmed deliveries internally to Lastman's Bad Boy team
- Assist to manage Lastman's Bad Boy website chat program - communication with online customers for inquires, questions, concerns, and product inquiries
- Manage and respond to social communications from customers
- Other duties as assigned
Requirements:
Education or relevant experience in customer service and e-commerce (at least one year working experience in customer service role)
Unrivaled organizational, teamwork, and quality assurance skills
Proven communication skills - written and verbal
Superb data analysis and report writing abilities
A stickler for precision, creativity, and excellence
Detail Oriented
Ability to work in Team Environment
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