Returns Coordinator - North York, Canada - Pantos Logistics Canada Inc.

Pantos Logistics Canada Inc.

Verified Company

North York, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Summary
Pantos Logistics Canada Inc.

(FNS Inc.) provides top global logistics solutions to over +1,000 clients in services areas of Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing and Cargo Projects.

The company's expertise includes custom brokerage, production, storage, and in-bound/out-bound via various modes of transport, including Sea Freight, Air Freight, Truck Freight, and Express.

Job Summary

The Returns Coordinator reports to the Manager and plays a key role in managing the day-to-day operational requirements for the business.

Returns Coordinators manage the transportation arrangements for RMA requests sent by customers.

Responsibilities:

Arrange transportation for Customer returns based on guidelines set by Transportation Manager
Verify that all requests have a valid RMA. Advise customer to notify LG if information is missing invalid
Consolidate returns by geographical region and carrier to minimize transportation cost
Provide RMA information to carriers prior to pick up from shipper
Schedule delivery of returns to LG warehouse
Reverse logistics operations for good set returns
First point of contact for return shipments
Provide carriers with BOL and RMA to return freight or ship to as is dealers
Maintain spreadsheet with RMAs issued and investigate RMAs older than 30 days to ensure it is closed in a timely manner
Provide administrative support in completing all tasks assigned in a timely manner
Communicate and if necessary escalate any carrier issues to Manager
Additional tasks may be assigned if required.

Requirements:

13 years' experience in a customer service environment
Strong computer skills, specifically Microsoft Excel
Experience in a 3rd party logistics environment preferred
Excellent interpersonal skills.
Must be a resourceful selfstarter.
Team player skills with demonstrated abilities to interact well with all levels of associates.
Strong written and verbal communication skills.
Strong organizational skills.
Works well under pressure.

Submission Procedures

Should you be interested, conveniently submit both a) Resume and b) Cover letter via Indeed; please submit both documents. Fluency in both English & Korean is an asset.
Interview arrangements will be conducted on a first comefirst serve basis; we are looking to hire with the view of filling this position ASAP.

Job Types:
Full-time, Permanent

Benefits: