Manager, User Experience Design - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

399018BR

Digital & Payments

Toronto, ON

February 8, 2023

Company Overview

Department Overview

TD's Digital Customer Experience team prides itself on creating industry-leading experiences used by millions of people on a regular basis.

At TD, our mission is to design experiences that seamlessly integrate with our customer's lives. The foundation of our design practice is a deep understanding of the customer. We know that the best way to improve a design is to observe people experiencing it.

As a member of this team, you'll be working closely with the best design team in the industry to solve unmet customer needs.

Job Description:

As part of the design leadership team at TD, you're a true expert in your field, and are comfortable in a variety of disciplines - information architecture, interaction design, visual design, and product innovation.

You're a hands-on leader with deep understanding of product experience design. You've managed a small
- or medium-sized team of designers in the past, and you thrive on the day-to-day collaboration with them. You're a great storyteller who is at ease presenting and discussing your work with project teams and stakeholders. You challenge old ways of thinking and put the customer at the center of everything you do. Design thinking and User-Centred Design methodologies are second nature to you. You think critically, work quickly, are available to your designers, and give concise and actionable feedback with rationale.

If this sounds like you and you're interested in leading and inspiring a team of top design talent to create industry
- leading experiences across customer touchpoints - then we want to hear from you.

Key Responsibilities:

Lead and motivate teams to deliver quality user experiences
Innovate experiences to address unmet customer needs
Ensure high quality and consistent design, deliverables and assets
Lead the timely delivery of highquality strategy presentations, and experience roadmaps
Support experience strategy presentations, and experience design roadmaps.
Provide direction, feedback, critiques, and mentorship to the design team
Manage and administer design projects, including resourcing and timelines
Influence and inspire multidisciplinary and cross functional teams
Build strong relationships with business, project teams, and technical stakeholders
Identify, manage and mitigate user experience risk
Attract, recruit and retain top talent
Educate business partners on the benefits of User-Centred Design and Design Thinking

Requirements:

A degree in design or a designrelated discipline (industrial design, usercentred design, visual design, design strategy, design management, human factors, psychology, humancomputer interaction, etc.)
A passion for great design and an eagerness to mentor and develop creative talent
710 years of design experience, with a minimum of 3 years leading a design team
Minimum of 2 years mobile design or responsive design experience
Effective communication & time management / prioritization abilities
Proficiency in adapting processes to meet project needs
Strong knowledge of product and service design
Expert understanding of usercentered design methods and principles
Ability to articulate design approaches and rationales to colleagues and stakeholders
Drive to collaborate and foster collaboration
Selfmotivated, organized and accountable
Conceptual ideation and visualization skills
Proficiency at problem solving in a collaborative environment
Versatility, flexibility, and willingness to collaborate
Experience leading creative teams from concept to implementation
Solid understanding of all creative disciplines (experience strategy, visual design, UX writing, design research, interaction design)
Highly proficient in UXrelated software packages (e.g. Figma, Adobe Creative Suite)

Must submit a portfolio demonstrating a range of conceptual and UX design abilities, and how you worked with stakeholders and led a team.
Additional Information

Nice to have:

Experience managing in a remote and hybrid working environment
Advanced digital prototyping
Experience strategy
Script writing and video production
Knowledge of online marketing, advertising and other interactive experiences
Experience teaching others
Training in a formal Design research practice
Design thinking facilitation (Certified)
French

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.