Client Specialist - Edmonton, Canada - Igloo Building Supplies Group Ltd

Igloo Building Supplies Group Ltd

Verified Company

Edmonton, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Finishing Department Client Specialist, as an integral member of the Sales Department, is responsible as a key point of contact for Igloo's customer base.

Main duty categories include, but are not limited to incoming phone calls, data entry, invoicing, coordination of client requests, dispute resolution and cooperative work with internal stakeholders (design/engineering, office, operations, and manufacturing for our siding, electrical, lighting and flooring divisions).

KEY
RESPONSIBILITIES

Duties:

Work in tandem with account manager(s) as assigned by management
Foster and maintain positive relationships with internal and external clients

Internal

Design, Manufacturing, Operations, Accounts Receivable

External

Construction Managers, Site Supervisors, Framers, Purchasers, Designers, Estimators
Manage all phone calls and daily communications for assigned accounts including walkin cash accounts
Fulfill quote and design requests, tenders, and orders for client base
Daily data entry for both supply and manufacturing needs
PO entry and order reconciliation
Create and maintain spreadsheets as necessary
Maintain builder's portals: scheduling, PO/VPO requests
Follow through on design requestsincluding preparation of quotes
Prepare supplier letters for city/town/municipal departments as required
Address customer concerns with appropriate internal departments
Compile documentation with returned product (Credits/Client Returns)
Process credit card sales for customers where applicable
Assist in setting up new customer accounts
Participate in weekly meeting with management
Assist clients with finishing selections
Other jobrelated duties as assigned.

QUALIFICATIONS

Training:
High School Diploma, previous experience and/or post-secondary education is considered an asset.

Requirements:

Strong written and verbal communication skills
Excellent interpersonal and customer service skills
Superior analytical and problemsolving skills
Excellent attention to details and prioritization skills
Strong knowledge of Microsoft Office, including Excel and Word
Strives for Continuous Improvement
Willingness to cross train to other positions to complement role
Must be able to work in a fast paced, high pressure environment
Punctual and consistent attendance are a must
Ability to work unattended, limit distractions, stay on task, work and plan ahead to keep on schedule

If you are ambitious and exhibit a passion in this role, an opportunity is included to move into a sales/estimating position.

Benefits**:
We offer excellent Medical Benefits, Dental Benefits, Life Insurance Benefits, Vision Care Benefits, Pension

Working hours:
Monday to Friday, 8am - 5pm

*Transportation is limited

Job Types:
Full-time, Permanent

Benefits: