Night Auditor - Waterloo, Canada - Courtyard Marriott Waterloo St. Jacobs
1 week ago
Description
Job description
We are seeking a motivated, customer service professional to become a part of our team as a full time Night Auditor.
Responsibilities:
- Greet guests, check them in and out and provide them with any information they need during their stay
- Confirm phone and online reservations
- Respond to guest requests, issues and emergencies
- Keep records of occupied rooms and guests
- Receive and record guest payments
- Communicate pertinent guest information to designated departments
- Handel endofday bookkeeping, auditing and account reconciliation
- Prepare guest bills for nextday departures
- Other tasks as assigned by Management
Qualifications:
- Hotel experience an asset
- Previous experience in customer service, front desk service, or other related fields
- Exceptional customer service skills
- Ability to build rapport with guests
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to learn computer functions and other onthejob skills
- Computer proficient with experience with Excel and Word
Job Types:
Full-time, Permanent
Salary:
From $16.50 per hour
Schedule:
- 8 hour shift
- Night shift
Experience:
- Customer service: 1 year (required)
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