Guest Services Representative-grr - Elora, Canada - Great Canadian
Description
Position Summary
Under the direct supervision of the Operations Supervisor(s), Operations Managers & General Manager, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members.
Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
- Answers guest services switchboard; informs or redirects calls accordingly
- Greets guests in person; offers information on the facility, events and promotions
- Providing information on the facility, special events and promotions
- Ability to make clear concise announcements on drawings, events and special promotions over a PA system
- Soliciting, identifying and enrolling new gaming customers into the Encore Rewards program
- Maintaining Encore Rewards program
- Maintaining all services standards
- Maintain current knowledge/familiarity with all services and features including promotions and offerings
- Maintaining highest standard of professionalism, ethics, grooming and attitude towards guests, clients and associates
- Conducts guests to other areas as requested; conducts facility tours
- Responds to, resolves or escalates issues as required
- Communicates effectively with all appropriate operational departments
- Builds strong working relationships with guests and team members
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed
Education and Qualifications
- High School Diploma
- Minimum one year of experience in customer service; gaming experience an asset
- Ability to successfully obtain a Gaming License
- Ability to stand for long periods of time
- Serving it Right Certificate
- A commitment to continually incre ase your knowledge of our products and services in order to offer exceptional experiences to our guests
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Work Environment Considerations
- Regular casino environment, standing for long periods of time, some elements of danger, some exposure to the elements, some exposure to noise, nontraditional work hours
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