Deskside Support Analyst - Winnipeg, Canada - Soroc Technology

Soroc Technology

Verified Company

Winnipeg, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

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Soroc Technology Inc._ _is a versatile technology firm dedicated to supporting their clients with their IT infrastructure from planning and development to deployment, service support, staffing, and everything in between.

As an industry leader for 40 years, the Soroc team of certified professionals employ up-to-date knowledge and techniques to ensure all their clients get the results they deserve.

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CAREER OPPORTUNITY

POSITION TITLE:

DESKSIDE SUPPORT ANALYST

STATUS:
FULL-TIME

DEPARTMENT:

MANAGED SERVICES

REPORTS TO:

CLIENT OPERATIONS MANAGER

LOCATION:
WINNIPEG, MB

SUMMARY:

This position is responsible for providing first and second level Desk side support (SW/HW and IMAC calls) to end-users on PC/LAN based equipment.

The individual will reside on-site at our customer's location.

The individual will liaise with the client, technicians, help desk, and all other departments involved to ensure that PC, server and printer calls are handled professionally, and that the highest quality of service is provided.

Communication skills and attention to details are key to this position.

KEY ACCOUNTABILITIES:

Focus on completing support calls in a timely and efficient manner, ensuring that constant communication is maintained with internal and external clients.
Prioritize requests for support service keeping in mind service level requirements
Provide feedback to Field Operations Manager on potential customer situations
Perform asset management duties
Potentially Requirement to participate in rotating oncall schedule

QUALIFICATIONS & COMPETENCIES:

Minimum 3 years field experience supporting PC on LAN's preferably in a financial environment
Excellent working knowledge of the Microsoft Office suite of software
Exposure to general networking protocols, specifically TCP/IP and IPX/SPX
Must possess good software and hardware troubleshooting skills combined with good written and oral communications skills
Experience servicing PC's, laptops, printers and file servers by manufacturers such as IBM & HP
A+ and MCP Certification required
Experience in trader floor support is an asset
Advanced working knowledge of Microsoft Windows XP and 7operating systems
Experience with Microsoft Operating System Deployment (OSD) and System Center 2012 Configuration Manager (SCCM) an asset
MCSA: Windows 7 or 8.

1 certification is an asset

OEM certifications an asset
Network+, MCSE, Server+ certification an asset
Experience with VOIP phones is an asset
Experience in providing support on Apple and Blackberry products is an asset
Excellent Customer relations skills mandatory
Ability to work in a fast paced, high pressure environment
Experience with Service Now is an asset
Flexible to work shift hours from 8am8pm local time and occasional overtime and weekends
Must be physically able to lift/move desktops & monitors

Soroc Technology Inc. is an equal opportunity employer and values diversity in our workplace. Reasonable accommodation is available upon request throughout our recruitment and selection process. Soroc's Accessible Employment Policy and other accessibility policies are available through Human Resources.

Thank you for your interest in Soroc Technology Inc. We wish you all the best with your career search

Benefits: