- Provide ongoing account management, customer support and consulting to your portfolio of clients.
- Identify ways to upsell digital marketing solutions using a variety of tools and strategies provided by the company.
- Work closely with the digital marketing team and stakeholders to create customized strategies to help our healthcare practice clients continuously increase their leads and increase new business.
- Be extra diligent in troubleshooting and resolving client concerns and own customer retention by proactively reducing churn, increasing customer adoption, and improving overall satisfaction.
- Educate and inspire customers with best practices, success strategies, and innovative ways to solve business problems while demonstrating empathy and being a trusted advisor and advocate for customers, ensuring that each touchpoint across the customer journey is engaging, efficient and effective.
- Bachelor's degree from a recognized institution.
- Experience in account management in SaaS environment preferred
- 5+ years of experience in a related field (private healthcare sector or medical aesthetics space) is a bonus
- Will oversee top-tier B2B clientele engaged in digital marketing and software solutions, ensuring their satisfaction and success.
- Strong communication skills and rapport building, while leveraging technology to interact with customers remotely.
- Able to understand private healthcare operations and workflows
- Enthusiastic, self-motivated, innovative and meets client expectations in a timely manner.
- Competitive Salary + Annual Performance Bonus
- Paid Time Off
- Free Onsite Parking
- Onsite Gym
- Dental care
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Vision care
- Monday to Friday
- Bonus pay
- Can you work 100% on-site in Mississauga, ON? (Financial Drive)
- Customer Success: 5 years (required)
- Digital marketing: 5 years (required)
- SaaS or B2B: 5 years (required)
-
Client Success Manager
4 days ago
Bayshore HealthCare Mississauga, CanadaJob Description · Job Title: Client Success Manager · Locations: Mississauga, Ontario · Job Type: Temporary Full-Time (one year contract) · At Vyta, we simplify aging in place for seniors and their families. Powered by Bayshore HealthCare, the successful candidate will join a t ...
-
Client Success Manager
1 week ago
the Ladders Mississauga, CanadaJob Title: Client Success Manager Locations: Mississauga, OntarioJob Type: Temporary Full-Time (one year contract) At Vyta, we simplify aging in place for seniors and their families. Powered by Bayshore HealthCare, the successful candidate will join a team focused on promoting we ...
-
Manager, Customer Success Management
4 days ago
PointClickCare Mississauga, ON, Canada $122,000 - $131,000For more than 20 years, PointClickCare has beenthe backbone of senior care. We've amassed therichestsenior care dataset making ourmarket density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. · With Colle ...
-
Customer Success Manager, Ontario
2 weeks ago
Esri Canada Ontario, CanadaEsri Canada has a new position based out of our Toronto office for a Customer Success Manager, with a focus on customers in the Ontario Region. The success of our customers is central to our growth, and we aim to act as trusted partners with our clients and help them get the best ...
-
Sr. Customer Success Manager, Senior Living
2 weeks ago
PointClickCare Mississauga, Canada Full timeFor more than 20 years, PointClickCare has been the backbone of senior care. We've amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. With Coll ...
-
Customer Success Manager, Ontario
1 week ago
Esri Canada Ontario, CanadaEsri Canada has a new position based out of our Toronto office for a Customer Success Manager, with a focus on customers in the Ontario Region. The success of our customers is central to our growth, and we aim to act as trusted partners with our clients and help them get the best ...
-
Client Success Manager
3 weeks ago
Bayshore HealthCare Mississauga, CanadaJob Title: Client Success Manager · Locations: Mississauga, Ontario · Job Type: Temporary Full-Time (One year contract) · At Vyta, we simplify aging in place for seniors and their families. Powered by Bayshore HealthCare, the successful candidate will join a team focused on prom ...
-
Customer Success Manager
3 weeks ago
LogX Group Mississauga, ON, CanadaLogX Group is looking for an experienced and entrepreneurial Client Success Manager (eCom Concierge (eCC)) to join our teamAbout LogX GroupLogX Group brings global local by connecting products, platforms, and people across the world.In 2022, LogX Group supported over 500 business ...
-
Customer Success Manager
3 weeks ago
PointClickCare Mississauga, CanadaFor more than 20 years, PointClickCare has been the backbone of senior care. We've amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. · With Co ...
-
Customer Success Manager
2 weeks ago
Westburne Mississauga, CanadaWestburne, a Division of Rexel Canada Electrical Inc. is a leading full-service distributor of electrical, automation, distribution, utility and renewable energy products. Our branches across Canada provide services to a diverse customer base with local access, support and availa ...
-
Customer Success Manager
3 days ago
Snaplii Mississauga, Canada**About Snaplii** · The Digital Wallet Snaplii has architected a deep bond between Users and Merchants for more efficient communication. The value-added features include making payments with credit cards and exploring favourite merchants and cash-back cards along with the data-dr ...
-
Customer Success Manager
3 weeks ago
PointClickCare Mississauga, CanadaFor more than 20 years, PointClickCare has been the backbone of senior care. We've amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. · With Co ...
-
Client Success Manager
2 weeks ago
Bayshore HealthCare Mississauga, Canada**Job Title**:Client Success Manager*** · **Locations: Mississauga, Ontario** · **Job Type: Temporary Full-Time (one year contract)** · The Client Success Manager (CSM) will also be managing the team of Lifestyle Advisors ensuring expertise and guidance is offered through consult ...
-
Customer Success Manager
2 weeks ago
BoomerangFX Mississauga, Canada**Job description** · Why BoomerangFX? · BoomerangFX was recently recognized by the Deloitte Fast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offerin ...
-
Customer Success Manager
2 weeks ago
BoomerangFX Mississauga, Canada**Why BoomerangFX?** · BoomerangFX was recently recognized by the Deloitte Fast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clini ...
-
Customer Success Manager
5 days ago
Westburne Mississauga, CanadaWestburne, a Division of Rexel Canada Electrical Inc. is a leading full-service distributor of electrical, automation, distribution, utility and renewable energy products. Our branches across Canada provide services to a diverse customer base with local access, support and availa ...
-
Customer Success Manager
2 weeks ago
Zayo Group Mississauga, CanadaCompany Description · Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildin ...
-
Customer Success Manager
2 weeks ago
BoomerangFX Mississauga, Canada**Why BoomerangFX?** · BoomerangFX was recently recognized by the Deloitte Fast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clini ...
-
Client Success Manager
1 day ago
The Super Patch Company Mississauga, CanadaJob Title: Client Success Manager · **Join Super Patch's Client Success Team Start Immediately** · Are you passionate about wellness, health innovation, and making a meaningful impact? Super Patch, a leading FDA-registered neuro-tech company, is seeking dynamic individuals to joi ...
-
Customer Success Manager
2 weeks ago
BoomerangFX Mississauga, CanadaWhy BoomerangFX? · BoomerangFX is more than just a SaaS tech company - we are one of North America's fastest-growing healthcare SaaS providers offering integrated practice management software, digital marketing, and e-learning solutions to the aesthetic medical industry - we serv ...
Senior Customer Success Manager - Mississauga, Canada - BoomerangFX
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Why BoomerangFX?
BoomerangFX was recently recognized by the Deloitte Fast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning solutions to the private healthcare industry. We serve specialized industry segments spanning Aesthetic Medicine, Cosmetic Surgery, Optometry, Ophthalmology, Women's Health and Holistic Wellness.
Our company is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team. Trusted by a growing community of healthcare professionals across North America, our product delivers the only cloud-based SaaS solution for private healthcare practices integrating the advanced clinic workflow management tools, electronic medical records (EMR), accounting, data analytics, digital advertising, lead generation and e-learning in a single user-friendly solution. This unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace.
BoomerangFX is expanding rapidly across North America and international markets including Australia, Germany, France, the UK, and Latin America with industry-leading technology that is helping to modernize private aesthetic healthcare practices
Your Role in a Nutshell
In your role, you will work closely with our clients across North America to optimize the value of the BoomerangFX practice management software and digital marketing services. As the central point of contact for our customers, you are responsible for supporting our clients from adoption to ongoing account monitoring and cross-selling additional solutions.
**Please note that this is a 5 days/week In-Office position, based in our office in Mississauga, ON**
What you will do
What you offer
What we offer
If you are looking to join a dynamic tech startup that values creativity, collaboration, and fun, then BoomerangFX is the place for you Join our team and be part of a company that is not only dominating the tech industry but will provide you the opportunity to work on exciting projects, collaborate with talented colleagues, and make a real impact on growing your career.
Job Type: Full-time
Pay: $75,000.00-$80,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
Application question(s):
Experience:
Work Location: In person
#J-18808-Ljbffr