Manager, Compliance & Controls (BB-8ECCA)

Found in: Neuvoo CA


President’s Choice Bank (PCF) is a wholly-owned subsidiary of Loblaw Companies Limited (LCL) and was established to promote President’s Choice Financial® products and services across Canada. PCF is focused on providing everyday payment solutions and services that reward the everyday. Together with the PC Services division of Loblaws Inc. which operates in the same office location, we offer products and services in the following segments:

  • Payment Cards: The President’s Choice Financial Mastercard® credit card offers PC OptimumTM points for every dollar spent, with no annual fee. The PC MoneyTM Account is the newest addition to the payment products offered and operated by President’s Choice Bank. The PC Money Account works like a bank account and offers PC Optimum points for every purchase, with no monthly fee.
  • Insurance: PC® home and auto insurance are offered through PC Financial Insurance Broker Inc. and relationships with several insurance companies.
  • Telecom and Gift Cards: The Mobile Shop, PC mobile prepaid cell phone service, and Gift Cards businesses are focused upon delivering convenience and exceptional value to LCL customers.
  • LCL is Canada’s largest food distributor and has expanded into certain non-food categories, with operations across the country. LCL concentrates on food retailing with the objective of providing consumers with the best in one-stop shopping for everyday household needs.

    PCF and PC Services are important business units within LCL that manage and develop the products and service programs in order to improve the customer experience, maximize value, and provide a platform to enhance customer insights and relationships. Our vision is to make the everyday simple and better

    This individual will be responsible for the maintenance of the risk control matrices for lines of businesses and to ensure the Customer Support COE has sufficient controls and monitoring in place to meet compliance requirements and manage risk. 

    What You'll Do:

  • Ensure the Customer Support team’s BAU activities and new initiatives are compliant and work towards existing directives, regulations or policies.
  • Work closely with key stakeholders throughout the business to conduct process and control readiness assessments, execute control evaluations, including operating effectiveness testing, working with management on process improvement, and defining remediation actions, as appropriate.
  • Identify issues of non-compliance with regulatory requirements and work with the Business to manage remediation of the issues as necessary
  • Ensure risks are appropriately identified/communicated and appropriate controls are identified to mitigate risk
  • Supporting the development of annual readiness and evaluation plans for compliance and ethics.
  • Analyze available data to identify anomalies, trends, themes and to focus control evaluation testing based on data analysis results
  • Conducting root-cause and control failure analysis to ensure remediation plans address root causes, and not symptoms.
  • Preparing reports on the results of control evaluations and operating effectiveness testing to senior management.
  • Assist in the maintenance of control inventories
  • Assist in the oversight of the Change Control process
  • Periodic evaluation of controls to ensure that control frequency, execution and evidence retention is functioning appropriately and efficiently.
  • The Manager, Compliance and Controls is responsible for staying apprised of industry developments and recommending best practices to be continually evaluated and/or adopted.

    What You'll Need:

  • Experience managing multiple projects, meeting tight deadlines and providing regular status reports on progress.
  • Excellent communication (written, oral and presentation), interpersonal and people management skills.
  • Excellent PowerPoint presentation skills, and advanced Excel skills required.
  • Strong analytical capabilities and ability to synthesize complex information into accessible and meaningful business guidance. 
  • Prior experience evaluating design and operating effectiveness of controls is required.
  • Sound knowledge of the theory and application of process risk and controls.
  • Minimum 5 years' experience in evaluating compliance programs is a strong asset.
  • Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

    Number of Openings:


    PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

    In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

    Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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