DAC Group

Digital Media Response Coordinator (BB-98AF6)

Found in: Talent CA

Description:
DAC is seeking an up-and-coming customer service professional looking to make their mark in the digital review space.We are growing our support team and need an exceptional customer facing Digital Media Response Coordinator who will respond to reviews across a multitude of social and digital platforms.You are online savvy, understand the importance of online reviews and believe that customer service is where it’s at. You are passionate, energetic and work well with others.Our amazing client is a global leader in consumer electronics, and we are looking for the best and brightest and you might be exactly who we need! Requirements1-2 years work experience as a community manager or similar role (digital customer service)Experience dealing with customer issues and/or responding to online reviews via multiple platformsStrong verbal and written communication skillsExcellent interpersonal skillsStrong multitasker and able to work within time constraintsHands on experience with social media managementAttention to detail, critical-thinker and problem-solverAbility to identify and track relevant community KPIsCollege diploma or university degreeAbility to speak and write in proficiently with both English and FrenchAcknowledge of online marketingExperience at an OEM or a large technology retailer (eg. Best Buy, The Source, etc) an asset but not requiredRegular working hours (9-5 PM) with occasional overtime required.Powered by JazzHR

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location_on Toronto, Canada

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