Accountable/responsible for the development and administration of service repairs quotes to Service customers. Field and respond to customer inquiries.
Develop and Administer resources and structure to deploy quick and effective Service Repair Quotes to branch customers. May need to research parts and estimate labour required to generate service repair quotes.
Development of tools and database, not limited to:
Business System Quote standards
Customer Quote Template development
Labour Times Resource database
Parts look-up process
Respond to customers via telephone, or electronically in a timely and courteous manner; delivers strong internal and external service
Follow up with the customer and answer technical questions
Develop rollout plan for subsequent service branches
Work in collaboration with the technical team
Education: College diploma / Post secondary Education
Work Experience: 2 years related experience in service, parts, supply chain or product support operations
Knowledge: Basic knowledge of heavy equipment and/or truck & coach industry sectors is an asset
Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint
Since 1858, Wajax has been serving major Canadian industries as one of the nation’s leading mobile equipment, power systems, and industrial products and services providers. Wajax operates in the mining, oil sands, oil & gas, construction, forestry, industrial/commercial, transportation, and metal processing industries – to name a few.
Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include:
100% employer paid medical and dental benefits with no waiting period for eligibility
Wajax-led e-learning, and product training through industry leading manufacturers such as Hitachi, 3M, and Detroit Diesel.
Discounts with the “Big 3” auto manufacturers, equivalent to their internal employee pricing.