- Engage patients by phone utilizing your French and English communication skills (written communication may also be completed in English and/or French)
- Use empathy to speak with patients and caregivers to support them with the completion of paperwork that will ensure they get the medication they require
- Work as part of a team to triage inquiries and requests from a shared email inbox and use chat to communicate
- Explain prescription coverage to patients and answer questions (templates Q&A provided as well as thorough training)
- Act as an important point of contact and liaison between patients and internal/external stakeholders and a representative of this world-class organization
- Prior experience, education or strong interest in healthcare and pharmaceutical industry
- Fluency level bilingualism in English and French
- 1-3 years of experience in administration and customer service
- Excellent communication and interpersonal skills, able to use empathy when dealing with patients who are suffering from difficult conditions
- Tech-savvy – able to set up a home office, solid knowledge of Microsoft programs
- Strong organization, attention to detail and prioritization skills
- Highly motivated to learn, takes initiative
- Friendly, adaptable, capable of working both independently and as part of a team
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CSR- Pharma - Toronto, Canada - JobCart Inc
Description
You must be Physically present in Canada in order to apply
We are looking Caseworker support/CSR who have previous healthcare background and experience, preferably in Patient Services/Pharma. Pass it in your network if you are not interested
REMOTE work
Caseworker is multitasking and case management, insurance knowledge.
Caseworker/CSR
13 Bilingual
7 unilingual
Start: ASAP
Remote work
Shift Hours: 8-4, 9-5, 10-6 or 12-8
Duration: 2 months from start date
Possibility of extension
Pay Rate- Bilingual: $20/hr
Pay Rate- Unilingual : $17.5/hr
Responsibilities
What YOU will be doing as a Bilingual Patient Care Specialist / Caseworker:
Qualifications
What YOU bring to the role of Patient Care Specialist / Caseworker:
Task Type
Explanation
support patients during a state of transition
explanation of transition and why it is happening.
complete administrative task
data entry
fax/file prescriptions
use conga to send docs to MD's as needed
place scheduling requests
In crm - create new scheduling request
Drug order
In crm - create new DO request
Adherence calls
Questionnaire for adherence straight forward (in OneNote) Phone call
Patient appointment reminder
Templated phone call