Program Associate, Quality Assurance - Toronto, Canada - Ontario College Of Pharmacists Ordre des Pharmaciens de L Ontario

Ontario College Of Pharmacists Ordre des Pharmaciens de L Ontario

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Program Associate, Quality Assurance (1 Year Contract)
Position Summary

What you'll do at OCP

Act and model behaviours aligned with the Mission, Goals, Values and Strategic Priorities of the organization
Listen actively to clients, demonstrates an understanding of client needs and fosters effective twoway communication
Demonstrate an understanding of own role and responsibility, and those of other partners involved in providing client services
Prioritize own work to meet client needs within agreed and sometimes tight timelines
Demonstrate the ability for understanding information extracted from data and summarized into simple statistics, reports, processes and procedures
Recognize data as an enabler for progress and support for existing and planned activities
Responsible for the creation and management of data and information
Adopt data quality management practices that create trusted data sources for informed decision making
Demonstrates understanding and compliance with the OCP Privacy Policy
Manages the information they collect, create, and use in support of operational needs, regulatory responsibilities, and program and service outcomes
Manage the process for registrants who do not pass the Practice Assessment by providing the necessary information and coordinating their coaching and QA assessments
Provide support to registrants participating in QA Coaching and QA Assessment
Respond to technical queries related to QA Coaching and QA Assessments
Maintain and update registrant information and results from the Practice Assessments, QA Coaching and QA Assessments in the Radar CRM
Manage and monitor registrant information in Radar for the administration of the QA Coaching and QA Assessments
Manage and monitor registrant cases being referred to the QAC.
Coordinate the scheduling of QAC meetings and monthly panels, ensuring quorum for panels.
Compile and prepare reference material relevant to registrant cases being referred to the QAC.
Attend and record minutes of QAC and panel meetings.
Prepare draft letters for review by QA Advisor(s) and send approved correspondence to registrants.
Maintain files of all correspondence, meeting notes and reports in a timely fashion providing timely retrieval of information in accordance with the College's information management principles and guidelines
Continually examine work process and explore opportunities for improving efficiencies through technology, elimination or altering of work processes and make recommendations to the PDR & Quality Assurance Lead
Other reasonable duties as assigned by the PDR & Quality Assurance Lead or Manager, Registrant Competence

What we're looking for

Experience in a regulatory environment is an asset
Experience with statutory committees is an asset
Excellent written and verbal communication skills
Selfmotivation and solid organizational skills to efficiently and effectively manage workload, deal effectively with multiple demands and maintain composure while progressing toward desired outcomes
Ability to solve problems independently and a willingness to tackle new challenges and upgrade skills when required
Tact and diplomacy; ability to deal effectively with difficult people over the telephone and in person
Judgement and discretion; ability to maintain the confidentiality of sensitive file material and information
Proven ability to draft clear correspondence
A focus on customer service with all stakeholders
Proficient with Microsoft Office and relational databases
Judgment and discretion; ability to maintain the confidentiality of sensitive material.
Ability to deal effectively with stakeholders in person and over the phone and defuse difficult situations as required.

What experience we prefer

College diploma in a related field such as business, administration or equivalent
Must have 35 years recent relevant experience in an administrative or related role

Why work for us?

We are the registering and regulating body for the profession of pharmacy practice in Ontario with a mandate to service and protect the public interest.

In addition to ascertaining all registrant meet professional standards, the College sets and ensures ongoing adherence to professional and operational standards as it leads the advancement of pharmacy.

If you are interested in joining the College, please forward your cover letter and resume in confidence, by

November 17, 2023, stating salary expectations.

OCP is committed to supporting accessibility and diversity

Requests for accommodations can be made at any stage of the recruitment process_
Applicants need to make their requirements known when contacted_
We wish to thank all applicants for their interest in this position. We will only contact those whose skills, knowledge, and experience most closely match the requirements of the position._