Relationship Management Associate - Edmonton, Canada - Canadian Blood Services

Canadian Blood Services

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job category:
Hospital relations and medical services

Job posting ID: 4870

Employment status:
Regular full-time

Classification:
PTS/MGT/IT B

Salary/Rate of pay:
$77,500 to $91,000

Application deadline:

Together, we can make all the difference in the lives of others.
Be part of a dynamic, collaborative and caring organization committed to saving and improving lives.

Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada's Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play._

About the role
Canadian Blood Services is looking for a
Regular full-time Relationship Management Associate to join our dynamic
Stem Cells team.

The
Canadian Blood Services Stem Cells Team is responsible for supporting patients requiring stem cell and cellular therapies by providing timely access to hematopoietic stem cell products.

The Stem Cells team works to ensure that Canadian patients have reliable access to safe high-quality stem cells.

The Stem Cells team operates several programs that support better outcomes for patients living with the many diseases and disorders that can be treated with stem cell transplants.

We collect umbilical cord blood to manufacture stem cells through our cord blood bank.

We operate a robust national registry of adult stem cell donors and participate in an international network of donor registries.

And we provide human leukocyte antigen (HLA) typing services to ensure the best possible matches between stem cell donors and patients.

Our goal is to help deliver the best possible patient treatment and care — safely, reliably and to the highest standards of quality.

In this role, you will be accountable for building and managing relationships within both internal/external stakeholders' groups such as, but not limited to, healthcare partners, hospital representatives, stem cell registries, transplant and collection centers, and accrediting organizations.

In this role, you will be the first point of contact with health care and other key stakeholders groups and you will provide valuable input from the community to the Stem Cells Network.

You will proactively recommend changes, implement, and manage initiatives to further the development of the Network.

Formula for success

Utilizing your effective interpersonal skills, you will establish trust through the proactive development and maintenance of effective relationships with key stakeholders, health partners, hospital representatives, transplant and collection centers and accrediting organizations.
Leveraging your leadership and negotiation skills, you will act as an advocate and prime point of contact for Stem Cell patients and their families and identify opportunities to build relationships that will address diverse needs and effectively maintain those relationships. You will maintain focus on patient care and understand the challenges for patients in need, while working to overcome challenges in the process.
Engaging and coordinating with hospital partners to promote patient resources. Support patients and their families with resources and campaigns.
Drawing on your experience and understanding of transplant collection centers and their capacity. You will engage with our partners to improve capacity. In addition, you will ensure all activities are aligned to the execution of the goals and objectives of the Stem Cell program, by creating a trusting collaborative working relationship with key stakeholders.
Utilizing your effective communications skills, you will develop, implement and evaluate effective strategies and resource materials to enhance public and stakeholder awareness in support of patient needs.
Leveraging your analytical and decision making skills, you will develop compelling solutions to customer issues and tap into broader resources and skills within Canadian Blood Services to develop customer focused solutions.
Utilizing your ability to collaborate, you will promote and exchange business intelligence between all partners, ensuring collaboration with the broader Stem Cells team to aid in the development of the strategic planning process by developing, implementing, maintaining and evaluating outreach initiatives at all levels.

Desired education and skills

Completion of postsecondary education from an accredited institution with a degree in Health Sciences, Life Sciences or Behavioural Sciences.
Experience with Cell Transpl