IT Support Technician - Vancouver, Canada - Triton Environmental Consultants

Triton Environmental Consultants

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

What if you could work alongside inspiring scientists and leaders, using state-of-the-art equipment, with diverse people working toward a common goal? Are you looking for a place where you can be you, a place where you can thrive? Triton might be just what you're looking for.

_

THE OPPORTUNITY
Triton Environmental Consultants Ltd. ("Triton") is seeking a highly - motivated and enthusiastic individual for an
IT Support Technician position. This position will join a well-established team of environmental professionals, based in our
Vancouver, BC office.

The IT Support Technician is responsible for providing technical support to Triton staff located across multiple offices across Canada.

Under the general supervision of the IT Systems Administrator, this position provides technical support for Windows-based laptop/desktop computers, printers, copiers, and mobile IOS and Android devices.

The primary functions of this position include the imaging, setup and configuration of staff computers, providing IT help desk support to staff, and assisting in the administration of IT accounts, systems, and cloud-based network infrastructure.

Responsibilities include, but are not limited to the following:

Provides technical support to staff working in Windows and IOS environments (including troubleshooting, problem solving, and software installs/updates)
Responds to and resolves IT support tickets; escalates unresolvable support requests to the IT Systems Administrator
Provides imaging, setup, and configuration of company computers
Updates and maintains IT hardware inventory control systems and documents
Assists with administration of IT user accounts and systems
Analyzes, diagnoses, and documents problems reported by endusers
Creates, maintains, and documents processes, procedures, and training documents
Stays informed on new or emerging trends and technologies
Assists other IT staff to support new IT initiatives or other IT tasks as required
Acts as backup to other IT positions where training and experience will allow
Takes part in performance management and development process to set, monitor, and complete work goals, ensuring fulfilment of objectives in a timely fashion
Other related duties as required or assigned in this teamoriented environment.

SKILLS AND QUALIFICATIONS

Post-Secondary education preferred (College Diploma or University Degree) in a computerrelated field, or equivalent experience
35 years experience providing hardware/software support and maintaining personal computers and related hardware, software, printers, and networks
Supportlevel knowledge in Windows 10/11 Operating Systems
Customer serviceoriented attitude with good problemsolving skills, excellent decisionmaking, and the ability to effectively prioritize and complete tasks
Interpersonal skills necessary to work well with others
Willing to do whatever it takes to get the job done
Excellent oral and written communication skills, able to relate to business and technical users, exercising tact and diplomacy
Ability to create documents in a concise, clear manner to be easily interpreted by the appropriate user
Ability to accept change and adapt to shifting organizational challenges and priorities
Selfmotivated and willing to work odd hours and overtime to complete critical tasks in a timely manner
Ability to work independently, manage time and workload efficiently, to ensure projects are completed on time; wellorganized
Ability to maintain confidentiality of sensitive files and materials
Must be able to lift 50 lb., twist, bend, and work in awkward positions

SCHEDULE
This is a full-time position, with a typical Mon - Friday work schedule, 8 hrs daily, 40 hours weekly
.

Overtime may be occasionally required, particularly in emergency situations, such as when systems are down or when time-sensitive tasks need to be completed.

Hybrid work schedule, up to 2 days being able to work remotely and 3 days in the office.

COMPENSATON

HOW TO APPLY

CLOSING DATE
***This posting will remain active until the position has been filled.

About Triton Environmental Consultants Ltd
:

Triton is growing and looking for talented professionals to support our continued growth.

In addition to a challenging and supportive working environment and a management team dedicated to promoting your personal and professional development, Triton offers:

Competitive total compensation package, including paid vacation and overtime pay.
A comprehensive benefits package, including medical, dental, prescription drug, life insurance, pension matching, and a Health Spending Account.
Financial support for continued education and/or professional growth opportunities.
Pension Matching Plan.
Triton is committed to cultivating and promoting an environment that embraces respect, equity, and opportunity for employees, clients, and the communities we belong to._

- _Thank you