- Receive phone calls, emails, and online chat requests, providing answers about the relocation policy to our customers
- Effectively solve customer inquiries
- Ability to communicate clearly when handling different topics
- Identify customers' needs, understand and clarify the information
- Research every issue to provide solutions
- Collaborate with your team and other team members to solve problems and share knowledge
- Build sustainable relationships and engage customers by going the extra mile.
- Ability to assume additional responsibilities and work flexible hours as required
- Work with minimal supervision in a fast-paced environment
- Perform various administrative tasks to support the Contact Centre
- High school diploma or equivalent
- Previous experience in a customer support role through a contact center preferred
- Strong phone and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities, and manage time effectively
- Bilingualism is an asset
- You foster belonging and encourageauthenticity. You are inclusive,value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
- Excellent verbal and written communication skills
- Problem analysis and problem solving
- Organizational skills
- Tech savvy
- Judgment
- Stress tolerance
- Resilience
- Reliability status security clearance granted by CIISD, PSPC is required; the security clearance application will be facilitated via the Sirva Company Security Officer (CSO)
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Bilingual (French/English) Customer Service Agent (Temp-to-Perm) - Ottawa - Sirva
Description
EMPLOYER: Sirva
JOB DESCRIPTION:
Role Overview
As a Customer Service Agent,you willcontribute to Sirva's successby serving as the first point of contact between Sirva and our current customers. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision.
What You'll Be Doing
What You Bring to Sirva
Other Information:
START DATE: 00/00/0000
Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.
Job Position
Name *
Email Address *
Phone
I consent to receiving information from CERC. *
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Service Agent
Only for registered members Ottawa, Ontario
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Service Agent
Only for registered members Ottawa
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Agent de service client/Agente de service client
Only for registered members Greater Ottawa Metropolitan Area
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Agent de service client/Agente de service client
Only for registered members Ottawa
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Service Desk Agent
Only for registered members Ottawa
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Guest Service Agent
Only for registered members Ottawa, Ontario
-
Guest Service Agent
Only for registered members Ottawa
-
Service Desk Agent
Only for registered members Ottawa, ON KN P
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Guest Service Agent
Full time Only for registered members Ottawa, ON
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Guest Service Agent
Only for registered members Ottawa
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Service Desk Agent
Full time Only for registered members Ottawa
-
Guest Services Agent
Full time Only for registered members Ottawa
-
Guest Service Agent
Only for registered members Ottawa, ON KN X
-
Guest Service Agent
Only for registered members Ottawa, ON KN M
-
Guest Service Agent
Only for registered members Ottawa, ON KN M
-
Agent ou agente, Services financiers, Opérations
Only for registered members Ottawa, Ontario
-
Agent ou agente, Services financiers, Opérations
Full time Only for registered members Ottawa
-
Bilingual Guest Service Agent
Part time Only for registered members Ottawa, Ontario
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Bilingual Guest Service Agent
Part time Only for registered members Ottawa, Ontario
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Bilingual Guest Service Agent
Part time Only for registered members Ottawa, ON
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Bilingual Guest Service Agent
Part time Only for registered members Ottawa
